Community Manager III Night Manager - La Vista, Hayward CA

Description

POSITION SUMMARY  

Under the direction of the Property Supervisor.  The Community Manager III is responsible for the overall operation of multiple sites or a single large property, meeting certain criteria, the day-to-day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained community within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors.  This includes developing within the properties a supportive environment for all residents, assuring for all properties sound fiscal management, maintaining an acceptable occupancy level, maintaining clean, well-maintained building(s) and grounds, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors.

The Community Manager III must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff.  The Community Manager III is required to provide leadership in developing multiple communities and in directing the staff.  The Community Manager III is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, and visitors to each property under their supervision.

The Community Manager III directly supervises two or more employees—up to and including Community Managers I & II, Assistant Managers, Maintenance Technicians, and Janitors--in accordance with Eden Housing’s policies and applicable laws.       

A Community Manager III who lives on-site will be responsible for performing the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Physical Asset and Maintenance/Janitorial Management

• Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
• Supervises all vendors, contractors, and providers of service to the properties, whether paid or volunteer, to ensure completion and quality of product provided. 
• Assists Facilities Coordinator to schedule personnel to be available for emergency maintenance.
• Supervises or performs the scheduling of routine maintenance and janitorial work.  Completes regular follow up inspections or phone audits on maintenance and janitorial work to ensure quality control.
• Ensures adherence to preventative maintenance checklists by day, week, month, or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.
• Performs continual informal inspections of the properties to ensure they are being properly maintained and that mechanical devices are in working order, and that the environment is safe and attractive.  Performs quarterly safety inspections in compliance with OSHA laws.
• Inspects exterior and interior common areas of the properties weekly using approved checklist.
• Performs annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
• Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished within a timeframe and manner consistent with Eden Housing standards, and in accordance with budgetary goals and limitations. 
• Reviews completed and outstanding work orders daily.  Ensures the work orders are completed in a timely manner and closed properly in Yardi, consistent with Eden policies and procedures.
• In conjunction with Facilities, prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation.
• Prepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review.
• In conjunction with Facilities, bids out and selects contract services, negotiates vendor service agreements, and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor.
• Ensures adherence of the building and its contents to all applicable municipal and fire codes.   Obtains permits, as required.
• Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material, and equipment to Property Supervisor.
• Utilizes the HD Supply app on the company cell phone to access the Material Safety Data Sheets, as well as other safety related inspections and reports. 
• Ensures adherence to all maintenance requirements of Eden Housing.

Marketing and Leasing

• Maintains full occupancy.
• Markets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements.  Makes recommendations to improve marketing and leasing programs.
• Assigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures.  Ensures the development and ongoing administration and maintenance of the waiting list is in compliance with federal, state, local, regulatory and Eden Housing requirements.
• Supervises all staff in the turnover of vacant rental units and ensure that properties comply with unit turnover timeframes policy.
• Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housing’s Resident Selection Policy.
• Conducts applicant interviews, obtains appropriate documentation to complete certifications, and verifies potential resident income.  Takes deposits and rents in accordance with Eden Housing’s Resident Selection Policy.  Performs background screenings on all potential applicants.
• Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.
• Weekly walks the properties to be sure the common areas, landscaping, laundry, etc. are in good condition.
• Supervises move-in and move-out procedures.  Completes security deposit refund paperwork timely and according to policy.
• Conducts marketing and public relations tours during office hours or by appointment, as appropriate.
• Prepares regular market surveys, as requested. 
• Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident waiting lists are accurate and up to date at all times.

Resident Management

• Attends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the properties and as directed by the Property Supervisor to enhance the sense of community at the properties and to enhance the public image of the properties.
• Promotes harmonious relations among residents, staff, vendors, and persons of the larger community.
• Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
• Develops a sense of community among residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the properties.
• Ensures all site staff respond to all resident requests or complaints in a timely, efficient, and courteous manner.
• Receives work order repair requests, schedules repairs with maintenance staff, and follows up with the resident, for purposes of quality control, to be certain repairs were completed properly and in a timely manner.
• Manages resident evictions in compliance with court order and directions from Eden Housing’s legal counsel or Property Supervisor.
• Convenes and chairs resident meetings in accordance with Eden Housing standards and requirements.  Assists in preparation of Board Packets, where applicable.
• Coordinates with Resident Services to assist residents with social services needs or problems.
• Provides a resident comment and evaluation form to each resident.  Prepares and reviews summary for submission to Property Supervisor.  Acts on feedback from resident comment and evaluation form as directed by Property Supervisor.
• Develops and provides support to resident organizations, as needed, and as requested by resident organization.
• Represents the properties to local social service agencies and funding sources, as requested by the Property Supervisor.

Financial Reporting and Control

• Ensures the successful day-to-day financial management of the properties and maintains all necessary financial records and files in good order.
• Collects rents and other monies.  Ensures that all transactions are processed timely, input accurately and completed in YARDI, using procedures set forth by Eden Housing.
• Supervises or completes daily deposits of all monies collected. 
• Reviews all delinquent accounts and resident receivables and determines necessary course of action to collect outstanding balances in consultation with the Property Supervisor.  Submits weekly report to Supervisor with action plan of receivable reduction.
• Reviews property dashboards for entire portfolio.  Prepares action plans for each property not managing according to established goals.  Presents each action plan to Property Supervisor for approval with weekly follow-ups as milestones for marked improvement.
• On a monthly basis, compares lease information with monthly rent roll to ensure that the properties security deposits, rents, move in dates, etc. are accurate.  Reviews monthly pre-posting report to ensure accurate rent charges.
• Utilizes purchase orders when making purchases for the properties.  Performs payscan functions daily for prompt vendor payment.
• Reviews monthly income and expense statements and reports any areas considered a problem to Property Supervisor. 
• Provides initial draft of the annual site budget by the deadline given annually by the Property Supervisor. 
• Maintains compliance within the budget during the fiscal year to ensure the fiscal integrity of the project under the direction of the Property Supervisor.
• Prepares monthly financial packages for submission to the Property Supervisor.  Reviews financials for entire portfolio monthly.  Works with Community Managers and Property Supervisor in monitoring and managing to budget.