Ticket Services Representative

DEPARTMENT OVERVIEW: The Boston Red Sox Ticketing team plays an integral role in helping the organization to achieve its financial and customer service goals.  This role is typically the first point of contact a fan has with the Red Sox, the Ticket Office sets the tone for their experience at Fenway Park.  From selling tickets for games and events to trouble shooting any issues fans may have, the focus is always on providing top-tier customer service for everyone from long-time season ticket holders to patrons visiting the park for the first time.    POSITION OVERVIEW: This is a part-time position in the Ticket Services Department.  Duties will include answering incoming sales calls including individual, group, specialty seating, accessible seating, season tickets, Spring Training tickets as well as tickets for additional events hosted at Fenway Park. This position will also handle ticket related service issues via telephone, email, face-to-face, and mail correspondence.   The hourly rate for this role is $20

RESPONSIBILITIES:

Answer all inbound ticket sales and customer service phone calls for Red Sox home games, Spring Training games at JetBlue Park and other events hosted at Fenway Park.

Provide service to 10th Man partial plan season ticket holders via phone, email and face-to-face communications.

Provide day of game customer service via phone and face-to-face at various ticket services windows on game and non-baseball event days.

Track all customer service issues using CRM software.

Issue tickets to clients at VIP will-call window on game days.

CHARACTERISTICS / QUALIFICATIONS:

Ability to work flexible hours (~35 hours a week) including nights, weekends, and holidays.

Excellent communication skills including written, verbal and telephone. 

Prior telemarketing, customer service and/or sales experience is preferred, but not essential. 

Ability to multitask and consistently meet deadlines.