Youth Shelter Supervisor - Crosswalk

Description

We’re growing at Crosswalk!

In September 2025, Volunteers of America (VOA) proudly opened the new Crosswalk Youth Shelter—a modern, purpose-built facility designed to expand and enhance services for youth ages 13–17 who are experiencing homelessness or family crisis. This beautiful new space allows us to increase capacity, provide on-site education and vocational programming, and strengthen pathways to stability and independence for Spokane’s youth.

We’re seeking a Crosswalk Shelter Supervisor to join our leadership team and help shape this exciting next chapter. This full-time, hourly position is based in Spokane, WA, with a schedule primarily in the evenings and at least one weekend shift per week. Because Crosswalk operates 24/7, flexibility is essential—this role includes carrying the on-call phone at least one week per quarter and providing shift coverage or support during that time to ensure consistent, high-quality care for the youth we serve.

About Us

At Volunteers of America (VOA) Eastern Washington & Northern Idaho, we serve people and communities with a spirit of hope and compassion.

We are a mission-driven behavioral health organization delivering housing-first, trauma-informed, and recovery-oriented services to individuals and families impacted by homelessness, poverty, and behavioral health challenges.

Our programs span a continuum of care—including permanent supportive housing, youth and family services, low-barrier shelters, and medical respite programs—all grounded in our belief that every person deserves safety, dignity, and the opportunity to thrive.

Position Summary

The Crosswalk Shelter Supervisor provides on-site leadership and operational oversight for Spokane’s only 24/7 low-barrier youth shelter, ensuring compliance with DCYF and WAC requirements while fostering a safe, supportive, and empowering environment for youth ages 13–17.

This position supervises shelter staff, coordinates daily operations, and promotes a team-based approach centered on consistency, accountability, and growth. The Supervisor also plays a key role in maintaining documentation, data reporting, and grant compliance—all while modeling the compassion and professionalism that define VOA’s approach to care.

Key Responsibilities

• Supervise, train, and support Crosswalk staff to ensure high-quality, youth-centered services.
   
• Lead evening operations, oversee staffing coverage, safety, and shift transitions.
   
• Maintain compliance with WAC and DCYF licensing standards.
   
• Review intakes within 24–48 hours and ensure safety protocols and mandatory reporting requirements are met.
   
• Model and train staff in trauma-informed, harm-reduction, and positive youth development practices.
   
• Ensure accurate documentation, data entry, and reporting for contract and grant compliance.
   
• Support internal and external audits, inspections, and compliance reviews.
   
• Build and maintain collaborative relationships with schools, agencies, and community partners.
   
• Promote a team culture of empathy, accountability, and continuous improvement.

Requirements

Option 1 – Master’s Path

• Master’s degree in Social Work, Psychology, Counseling, or related field
   
• 1+ year experience working with children, adolescents, or young adults
   
• 1+ year of supervisory, lead, or team coordination experience
   

Option 2 – Bachelor’s Path

• Bachelor’s degree in Social Services, Human Development, or Behavioral Science
   
• 2+ years of experience working with children, adolescents, or young adults
   
• 1+ year of supervisory or leadership experience
   

Option 3 – Experience Path

• 5+ years full-time experience in behavioral health, housing, or social services
   
• Includes staff supervision or mentoring experience
   

Additional Requirements

• Minimum of 1 year direct supervisory experience
   
• Strong organizational, communication, and crisis management skills
   
• Commitment to equity, inclusion, and trauma-informed care principles
   

Our Mission

At VOA, we don’t just say “Seeing People First, Empowering All to Thrive” — we live it.
Join a team that values collaboration, compassion, and purpose-driven work. Every shift at Crosswalk is an opportunity to change lives and help Spokane youth build safer, stronger futures.