Social Service Coordinator

SOCIAL SERVICE COORDINATOR (F/T)

The Social Service Coordinator oversees social services at Bethesda Project’s Supportive Housing Program and is responsible for training and supporting Case Managers in cooperation with other program supervisors. This role meets regularly with their respective Director to establish strategic priorities across the program with the goal of providing quality services to assist residents or guests while maintaining residential stability or moving on to housing, while achieving individual goals.

Reports to:  Director of Housing

Major Responsibilities:

• Work collaboratively with other Social Service Coordinators to ensure continuity of social service provisions across Bethesda Project, while monitoring and reporting on key performance indicators with Directors.
• Assist Program Coordinators to interview applicants in order to select best qualified candidates for Case Managers.
• Provide new hire and ongoing training and clinical support for Case Managers.
• Work collaboratively Program Coordinators to ensure appropriate and comprehensive onboarding and training for new Case Managers; maintain and monitor Social Service Procedures for programs and ensure Case Managers are properly trained; including conducting onsite visits to perform case file and medication audits on a monthly basis.
• Provide clinical support to site teams during guest or resident mental health crises, as needed; organize and facilitate team debrief sessions following mental health crises that result in initiating an involuntary commitment.
• Provide interim case management support to guests or residents during staffing transitions to ensure continuity of care.
• Serve as a Field Instructor to Social Work students, as applicable.

Skill/Educational Requirements:

• Master’s degree, MSW or equivalent required
• Previous experience in social services, including management and supervisory experience
• Strong interpersonal and organizational communication skills
• Team oriented disposition
• Prior Supervisory experience required, in addition to demonstrated leadership qualities
• Proficient use of Microsoft Office

Physical Requirements:   

Requires repetitive movement of hands and fingers for typing and/or writing. Ability to communicate and exchange information. Frequent standing, sitting, walking and climbing stairs, occasional stooping, kneeling or crouching and lifting up to 35lbs.  Ability to reach with hands and arms and perform audio and visual assessments, as required.