Order Entry Representative - Full-time
•Today
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time |
| Location | Vancouver, WA Vancouver, Washington open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $3.49 per hour more than the average pay for similar jobs in your area.
$14.55
$16.51
$20.00
$23.88
About this job
The Order Entry Representative’s (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC’s systems, facilitating smooth order fulfillment and customer satisfaction.
- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
- Assist customers with product and service-related questions, technical issues, and account management.
- Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
- Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
- Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
- Identify opportunities for process improvements to enhance the overall customer experience.
- Stay up to date on product/service offerings policies, and procedures.
- Accurately document customer interactions and transactions in ASC’s CRM system.
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
- Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
- Other duties as assigned.
· Bachelor's degree or equivalent work experience in a B2B Customer Service role.
· Excellent communication skills (verbal and written) with ability to handle conflict resolution.
· Strong problem-solving abilities with a customer-focused mindset.
· Ability to remain calm and composed under pressure.
· Proficiency working in a ERP. CRM experience is a plus.
· Flexibility to work in a fast-paced environment and adapt to changing priorities.
Nearby locations
Nearby Job Titles
Radiologic Technologist Jobs Nursing Assistant Jobs Insurance Sales Agent Jobs Fast Food Preparation Worker Jobs Mental Health Counselor JobsNearby Locations
Portland, OR Jobs Vancouver, WA Jobs Beaverton, OR Jobs Hillsboro, OR Jobs Washington JobsNearby Companies
Providence Jobs ApexFocusGroup Jobs U.S. Navy Jobs Vetted Jobs Legacy Health JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1202634983 Posted: 2026-02-11 Job Title: Order Entry Representative
Your Privacy Choices