Service Advisor - Full-time

Description

Direct Discount Tire currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of representing the company's face. Experience in automotive repair and maintenance, as well as tire sales and maintenance, is a definite plus. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.

The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Essential Functions

• Promptly meet and greet every service customer in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy the customers' concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is very satisfied with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training the Company offers.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times when conducting business.

Requirements

• Customer Service background
• Automotive background
• Able to stand for long periods
• Ability to work with computer system
• Learn Tiremaster program