Customer Service Representative II

Locations: Albuquerque, NM; Jacksonville, FL

Systems Integration, Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Customer Service Representative to support a remote Government Program Management office. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry! 

Responsibilities:

• Knowledge of searching databases
• Knowledge of dealing with a variety of people from varying professional/administrative backgrounds.
• Ability to operate in a high call-volume environment.
• Ability to multi-task and research information in multiple databases at the same time.
• Ability to enter data and talk to stakeholders at the same time HIS Tip Line Call Center Support Services.
• Ability to conceptualize scenarios and communicate it effectively to stakeholders.
• Ability to work independently and demonstrated ability to efficiently interpret research and analyze information from various sources.
• Ability to listen actively to sensitive information.
• Ability to communicate effectively both orally and in writing.
• Ability to utilize telephony systems, CRM and other ticket tracker systems and Microsoft Office Suite.

Qualifications:

• Must have High School Diploma or equivalent.
• Must have or recently had a Public Trust Clearance
• Read, write, speak, and understand English
• Strong written and verbal communication skills.
• Be computer-literate with Microsoft software such as Word, Excel, and Outlook
• 3 years' experience in providing courteous customer support via telephone, email and the internet.