Dispatch Officer

Position: Dispatch Officer

FLSA Status: Non Exempt

Department: Protection Services

Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

Join our team and enjoy a benefits package that truly supports your well-being and lifestyle:

• Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.

• Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.

• Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.

• Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.

We're dedicated to enhancing your life both at work and beyond!

The Dispatch Officer is responsible for technical and shift operations. It maintains direct responsibility for overseeing the daily inspection of security cameras, alarms, communication systems, and recording devices for the Museum. This position is responsible for acting in a supervisory role in the absence of the Supervisor and Lead Officer.

Duties and Responsibilities:

1. Take the lead in emergencies if the Lead Officer is unavailable.

2. Respond promptly to alarms and requests for assistance, determining and executing appropriate courses of action.

3. Administer First Aid, CPR, AED, or Stop the Bleed during medical emergencies.

4. Perform daily inspections of security console equipment; identify and resolve issues.

5. Review and respond to all system alarms and reports, documenting and escalating concerns as needed.

6. Print, review, and file alarm reports as required.

7. Investigate and report exceptions or suspicious activities observed through monitoring systems.

8. Complete accurate incident reports and shift-related documentation.

9. Conduct post-inspections and complete required follow-up paperwork.

10. Assist in the on-the-job training and orientation of new security officers.

11. Communicate with the shift Lead Officer regarding concerns related to staff, volunteers, or visitors.

12. Provide supervisory coverage in the absence of the Supervisor or Lead officer.

13. Support staffing needs on other shifts when requested by management.

14. Perform administrative duties as assigned by the Lead officer.

15. Adhere to all museum policies, procedures, and security protocols.

16. Maintain communication with supervisors for advisement on disciplinary or personnel issues.

17. Provide operational assistance to supervisors as needed.

Skills and Qualifications:

1. Associate�s degree or equivalent combination of education and experience.

2. Minimum of three (3) years of security or law enforcement experience, preferably in a cultural, educational, or large public institution.

3. Ability to remain calm and take decisive action in high-pressure or rapidly escalating situations.

4. Proficiency in computer systems, including Gmail, Google Calendar, and security monitoring software.

5. Flexibility to work variable shifts and provide staffing support as needed.

6. Ability to stand, sit, and walk for extended periods, respond quickly to emergencies, climb ladders, and lift or move 20+ pounds.

7. Current certifications in First Aid, CPR, AED, and Stop the Bleed (or ability to obtain within six months of hire).

Supervision Received:

Receives general supervision by the Lead Officer.

Supervision Exercised:

Provides general direction and task supervision to Security Officers.

Work Hours and Shift:
40 hours per week, 3:30pm- 12:00am.

Hybrid Eligibility:

Not eligible.

Location:

1400 S. DuSable Lake Shore Dr. Chicago, IL 60605

Union Representation: Not Applicable.

Pay Range: $21.37/ Hourly

PLEASE READ: *When you apply for multiple positions, please make sure to delete your previous resume and cover letter and upload the latest version of your resume and cover letter that is relevant to the job you are applying for, every time you apply. This will help our hiring managers access the correct documents. Please note that removing the resume and cover letter will not delete any previously submitted resumes and cover letters.

The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.

At the Field Museum, we are dedicated to making our career website and recruitment process accessible to everyone. If you encounter any difficulty when using or accessing our online application, or if you need a reasonable accommodation for completing your application, participating in interviews, or any other part of the selection process, please reach out to us at .