Patient Care Coordinator

Description

Do you have a passion for helping people achieve their dreams of a growing family? An exciting opportunity awaits you with Northern California Fertility Medical Center (NCFMC), a leading fertility practice in the Northern California area! Our Sacramento location is seeking a full-time, on site, Patient Care Coordinator. 

General Summary of Duties:
PCC’s function as a liaison between patients and NCFMC operational staff, physicians and nurses. Gathers and documents all relevant pre-cycle clinical data prior to nursing assignment and/or cycle start. Educates patients regarding cycle processes and requirements.

Essential Functions:
Pre-cycle preparation tasks, which include:

• Requesting medical records and locating relevant lab work, when indicated

• Ensuring all labs are completed prior to cycle start and any abnormal findings are brought to the physician’s attention

• Ensuring completed cycle orders are in the EHR

• Ensuring insurance authorizations are in place for cycle

• Arranging for all cycle related appointments

• Other duties as assigned

Electronic Health Record data entry, which include:

• Clinical task review and distribution, when indicated

• Data entry of lab results

• Scanning and uploading external documents into the EHR

• Re-verification of demographic and insurance data, when indicated

Patient education tasks, which include:

• Communicating/Meeting with patients regarding cycle requirements and process

• Patient Portal training and troubleshooting

• Inform patients on general cycle timelines

• Relay physician and nursing messages to patients

• Inform patients on pricing, not limited to: labs, pre-cycle procedures/testing and non-insurance covered services

• Review labs with patient and instruct patient specific protocols for collection

• Inform patients of needed treatment insurance authorizations

Genetic Testing tasks, which include:

• Collate Donor Sperm genetic testing for physician review

• Assist Nursing Coordinators and Physicians with genetic testing lab requisitions and input into corresponding applications

• Data submission for PGT-M or PGT-SA

Administrative tasks, which include:

• Prep temporary charts for Nursing Coordinators ensure all applicable tasks have been completed (MPOC form)

• Sending referrals e.g. Cardiology, Genetic Counseling, Maternal Fetal Medicine and MRI

• Completion of patient related forms e.g. FMLA

• Cover 207 line and front desk, as needed

• Other duties as assigned

Experience:

• Two years’ experience in an infertility and/or OB/GYN setting, preferred

• Medical Assisting background helpful

Education:

• High school diploma, some college preferred

Knowledge:

• Knowledge of health care field and medical specialty

• Knowledge of specific assisting tasks related to infertility/OB-GYN

• Knowledge of information to be conveyed to patients and families

Skills:

• Electronic Health Record functionality

• Skill in tact and diplomacy in interpersonal interactions

• Skill in understanding of patient education needs by effectively sharing information with patients and families

Abilities:

• Ability to learn and retain information regarding patient care procedures

• Ability to project a pleasant and professional image

• Ability to plan, prioritize and complete delegated tasks

• Ability to demonstrate compassion and caring in dealing with others

• Ability to manage multiple tasks such as data entry, reviewing lab results with providers and making patient calls back in a short time

Qualifications