Seasonal Real-time Analyst

As a Real-time Analyst you will be responsible for monitoring and managing real-time contact center adherence and performance to ensure that service level goals are consistently met while maintaining optimal staffing.

This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.

Non-Exempt

Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.