Customer Service Specialist

Description

 We are looking for a highly motivated Automotive Customer Service Representative to join our contact center team. In this role, you will handle inbound and outbound calls, email, and chats. You will assist customers with post-sales inquiries, including order tracking, warranties, returns, and exchanges, ensuring a seamless and positive customer experience. The ideal candidate has strong customer service skills, some automotive knowledge, and the ability to problem solve and build rapport with customers and team members.

 *This is a full-time, onsite position at our corporate office in Gardena, CA. This role is not remote.

Our Company

4 Wheel Parts and Off-Road Warehouse are premier destinations for customizing trucks, Jeeps, and SUVs for both off-road and on-road performance. With over 50 retail locations, multiple e-commerce websites, a dedicated contact center, and multiple warehouses, we are committed to providing high-quality parts, expert advice, and outstanding customer service to automotive enthusiasts nationwide.

Responsibilities:

• Respond promptly and professionally to high-volume calls, emails, and social media inquiries, ensuring the highest levels of customer service
• Provide order tracking and follow-up support to address customer service inquiries
• Assist customers with product warranties and claims, ensuring satisfaction with both in-house and vendor products
• Manage and resolve damage reports and returns by working directly with vendors and internal teams
• Collaborate with management, peers, and staff to problem-solve and create a consistently positive customer experience

Qualifications:

• High School diploma or equivalent experience required
• 2+ years of sales support or call-center-based customer service experience
• Ability to work independently as well as collaboratively with team members
• Strong written, verbal, and interpersonal communication skills
• Excellent analytical, problem-solving, and decision-making abilities
• Proficiency in MS Office applications, including Word, Excel, Outlook, and PowerPoint
• Bilingual in Spanish/English) is a plus
• OEM or aftermarket automotive industry experience is a plus
• Familiarity with truck, Jeep, and SUV aftermarket parts and accessories preferred  

We are committed to working with and providing reasonable accommodation for individuals with disabilities. Please speak with the hiring manager if you require an accommodation during the interview process.  

ORW | 4WP is an EEO/AA - W/V/D/M employer and is proud of our diverse workforce. All employment offers are contingent upon the successful completion of a background check.

 We use E-Verify to determine employment eligibility for all new hires in partnership with the U.S. Social Security Administration (SSA) and the U.S. Department of Homeland Security (DHS).

Qualifications