Call Center Agent

Description

Compensation:

• Hourly, non-exempt
• The standard wage range for this role is $22.71 to $26.71 per hour
• It may be possible to earn more over time up to $30.66 per hour

Work Schedule:

• Full time, 40 hours, days
• M-F w/ a Saturday rotation which includes a 10% shift differential

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center () that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing over 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.  

Job Summary

As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives.

What We Offer

• A friendly & collaborative team environment
• A competitive compensation package

Benefits Include:

• Medical, dental & vision insurance
• 401(K) retirement plan with employer match
• 6 paid holidays
• Paid Time Off (108 hours first year, increasing thereafter)
• Paid Sick Leave
• Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
• Life/AD&D insurance
• Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
• Flexible spending account
• Self-funded Health Savings Account on Base Medical Insurance Plan
• Employee Assistance Program
• Alternative Transportation Incentives
• Health Living reimbursements
• Medical Hardship payroll loans, Employee Referral Bonuses & Will preparation services

Requirements

Professional and Technical Knowledge:

• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Possesses specific knowledge of customer service, call center and patient scheduling processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.

Technical Skills:

• Keyboarding speed of 40 wpm and data entry skills.
• Demonstrates necessary proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
• Familiar with Microsoft Outlook & Word.

Communications Skills:

• Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
• Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic “customer service”.
• Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
• Effectively communicates information during informal and formal verbal interactions.
• Fluency in Spanish highly desirable. 

Candidates who meet the requirements or who have applicable experience or similar qualifications are encouraged to apply!

To Apply Visit our Careers Page at . For news on our organization & future job postings, please follow us on LinkedIn at !

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all new employees to have up to date vaccines for Covid-19 and influenza. More information about this program is provided throughout the recruitment process.

If you feel this job posting is missing any required compensation or benefit information, please contact . Other questions can be addressed throughout the recruitment process for candidates selected to move forward.