Cafe Manager

Café Manager – Job Description

Position Summary:
The Café Manager is responsible for performing a wide variety of duties involved in operating a Cafe/food establishment within the Rink facility. This includes cooking menu items using the fryer, flat-top, outdoor grill, and oven; completing customer transactions at the register; providing excellent customer service; supervising staff; maintaining inventory; placing orders; tracking supplies; and ensuring that all areas meet Health Department standards. The Café Manager plays a key leadership role in keeping the café and associated food programs—such as party catering and Summer Camp—running efficiently, safely, and profitably.

Supervision

Supervision Received:
Reports to the Director of Events and the General Manager.

Supervision Exercised:
Provides direct supervision to part-time café cashiers.

Essential Duties & Responsibilities

Food Production & Customer Service

1. Cook a variety of items using the fryer, flat-top, outdoor grill, and oven.
2. Take customer orders at the register when needed and upsell when possible.
3. Handle cash and maintain responsibility for the total cash register balance at the end of each shift.
4. Ensure a pleasant, professional, and customer-focused environment for patrons and staff.
5. Assist throughout the Cafe as needed, including preparing food, restocking, and serving.

Cleaning, Safety & Health Department Compliance

1. Direct and oversee general upkeep, sanitation, and custodial duties in all Cafe and food prep areas.
2. Assure proper cleaning techniques aligned with Health Department guidelines.
3. Develop and maintain documentation and records related to food safety procedures and inspections.

Inventory, Ordering & Supply Management

1. Order and restock all food, beverage, condiment, and non-food items used in the café, party catering, and Summer Camp programs.
2. Stock and order paper products, cleaning supplies, and other operational items used throughout the Rink.
3. Complete café and merchandise orders; perform regular inventory counts on all products and supplies.
4. Receive and properly store all orders according to Health Department standards.
5. Implement and maintain an inventory tracking and ordering process for all departments.
6. Properly plan for busy seasons, events, and special programs requiring increased food production.

Administrative & Operational Responsibilities

1. Maintain spreadsheets, inventory logs, order records, and other required documentation.
2. Process invoices in a timely manner and adhere to the department’s operational budgets.
3. Plan, design, and support the implementation of a cost-effective café menu that ensures quality and efficient service.
4. Develop and write new policies and procedures that improve café operations.

Expectations & Requirements

• Must be able to work nights and weekends.
• Weekly hours range from 25–30, depending on the Rink schedule.
• Required availability includes 2–3 weekday nights and every Saturday and Sunday night.
• Must be available to cook and support food operations for Summer Camp.
• Must have excellent customer service skills and maintain a professional, pleasant demeanor with customers and staff.