Director of Operations, Brokerage

Job Summary

We are seeking a strategic and results-driven Director of Operations, Brokerage to oversee and optimize brokerage operations across multiple markets and corporate offices. This senior leadership role partners closely with the President and Managing Brokers to drive operational excellence, financial performance, and scalable growth across the brokerage platform.

Key Responsibilities

• Lead and manage brokerage operations, administrative, research, and marketing teams.
• Develop and implement standardized processes, procedures, and playbooks across markets.
• Partner with leadership on annual business planning, budgeting, forecasting, and expense oversight.
• Establish operational KPIs, dashboards, and reporting to support decision-making.
• Drive CRM adoption (Salesforce/Apto) and pipeline tracking across brokerage teams.
• Oversee facilities management, licensing, compliance, and risk mitigation.
• Support business development initiatives, market integrations, and recruiting efforts.
• Champion a culture of accountability, operational excellence, and continuous improvement.

Qualifications

• Bachelor's degree preferred.
• 10+ years of operations leadership experience, ideally in commercial real estate or a related industry.
• Strong financial acumen with experience managing budgets and P&Ls.
• Proven ability to scale operations across multiple locations.
• Advanced CRM and Microsoft Office 365 proficiency.
• Excellent leadership, communication, and problem-solving skills.

Why Join Us

• Senior leadership role with enterprise-level impact
• Direct partnership with executive leadership
• Opportunity to shape brokerage operations across growing markets

Cushman & Wakefield | Thalhimer is an Equal Opportunity Employer