Office Manager: Customer Service Expert

Bone Dry is in search of a qualified Office Manager to support the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage. You will play a crucial role in ensuring efficient workflows and effective communication, as well as assisting the General Manager.

This is a full-time position for onsite work location Fort Wayne, IN.

Office Manager: Customer Service Expert Bone Dry is in search of a qualified Office Manager to support the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage. You will play a crucial role in ensuring efficient workflows and effective communication, as well as assisting the General Manager. This is a full-time position for onsite work location Fort Wayne, IN.

Duties and Responsibilities

Process all sold projects.

Create job packets and leave in the appropriate area.

Process credit applications for salesmen.

Call the homeowner to schedule roofs and other projects.

Send roof orders to the Distributor.

Send payment links and reminders after each project.

Facilitate the closing process of each completed project

Make AR calls.

Enter completed repair job pictures in CRM.

Answer all calls - make sure all calls get answered even if having to put someone on hold is needed

Greet all incoming customers.

Schedule and confirm sales appointments

Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send a short email

Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets.

Process open proposals in CRM.

Secure mail and apply any payments from checks received.

Make deposits.

Order EagleViews for next day's sales appointments.

Do courtesy reminder calls for appointments - mark customers on the route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message.

Qualifications

High school diploma or equivalent

Prior customer service experience preferred

Prior administrative/office experience a plus

Bilingual is a plus

Military service is a plus

Compensation and Benefits

Hourly compensation range of $17 to $20 commensurate with experience

Medical, Vision, and Dental insurance

Company paid Life Insurance

Company paid short-term disability

401(k) plan

PTO, Vacation, and Holiday pay

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.

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