PT Parks Customer Service Associate-Mulberry Creek Community Cen - Part-time

JOB SUMMARY

To provide positive, efficient, and comprehensive customer service to Hall County park, campground, and facility guests. Answer phones, and greet guests in a courteous, efficient, and professional manner, providing information and assistance regarding procedures, facilities, reservations, programs, registrations, fees, and addressing customer concerns. Clerical and light administrative office tasks, collection of fees, opening and closing facilities, light facilities maintenance, setting up and breaking down of events, maintaining safety and security, and other duties related to Parks operations and events are required.               

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

 When Assigned to Community Center Front Desk:

Greet visitors and provide information to customer inquiries and requests.

Assists customers with program registrations, community center memberships, rental agreements, fee collection, and reservations.

Answers telephone and routes calls to appropriate parties; takes messages as needed.

Receives and sorts mail; distributes to appropriate parties.

Light typing and word processing to include emails, orders, memos, and other business documents.

When Assigned to Community Center Facilities Supervision:

Responsible for opening, closing, and supervising community center facilities, including scheduled events, programs, facility rentals, and activities during normal operational hours, in the evening and on weekends.

Monitors facility and maintains order.

Sets up and breaks down room and event set up for customers.

Provides assistance and customer service to the public during events.

Monitors facility and maintains safety and security.

Performs light maintenance to ensure complex is neat and orderly.

Assists Facility Coordinator with clerical and administrative duties as needed.

Regular and predictable attendance is required.

Performs other related duties as required.

When Assigned to Campground Welcome Desk and Gatekeeping:

Provides excellent customer service by greeting and checking in guests. 

Provides and communicates information as it relates to park policies and procedures. 

Assist guests with customer inquiries, requests, and concerns.

Answers telephone and routes calls to appropriate parties; takes messages as needed.

Responsible for the administration, recordkeeping, and processing of reservations for campsites, pavilions, and event centers.

Responsible for collecting and entering reservation information and customer data into computerized reservation platform.

Monetary responsibilities to include handling and accounting for all fees collected for reservations, general admission fees, and all concession sales; must be able to properly process credit/debit card transactions. 

Ensure guests check out as scheduled.

Monitors and maintains safety, security, and control of park access.

Knowledgeable in rules and regulations for a multi-use park with both camping and day use visitors.

Light typing and word processing to include emails, orders, memos, and other business documents

Light facilities maintenance is required

Responsible for working independently with limited supervision.

Regular and predictable attendance is required.

Performs other related duties as required.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

High School Diploma or GED, or equivalent

Any combination of education, experience, or skill, which provides the minimum level of qualifications stated above.

Licenses and Certifications:

Valid Class C driver’s license and satisfactory Motor Vehicle Record (MVR).

Knowledge, Skills and Abilities:

General computer skills to include Microsoft programs, email, and Parks specific reservation software.

Ability to work nights, holidays and weekends.

Excellent customer service and telephone skills to include anticipating needs of customers for information.

Ability to communicate tactfully and courteously with the public and staff members.

Skill in operating a switchboard and receiving/routing multiple telephone calls efficiently and tactfully.

Clerical skills to include light typing and word processing, filing, recordkeeping

Basic accounting skills to include handling monies and collecting and accounting for fees, reservations, concession sales, general admission, membership, recordkeeping, cash/credit/debit card transactions, and daily deposits.

Knowledge of building, grounds, and security systems.

Problem solving skills.

Ability to work independently.

Ability to communicate effectively orally and in writing.

ADA MINIMUM REQUIREMENTS

Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, printer, telephone.  Incumbents must continuously be able to think analytically; handle stress and emotion; concentrate on tasks. Remember names, and other details; examine and observe details; make decisions, and adjust to change.  Incumbents must also continuously direct others, meet deadlines, stay organized, use math/calculations, use a keyboard/type.

Essential functions frequently require the ability to move about inside the complex and move and transport items up to 20 lbs.; ability to bend body downward and forward by bending spine and legs. And twisting at the waist, hips, or knees; reach overhead, push, pull, and repetively use hands, arms, legs.  Incumbents are frequently required to be on-call and work irregular hours. 

Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

Environmental Factors: Essential functions of this position continuously require the ability to work with others or work alone.

This class specification should not be interpreted as all-inclusive.  It is intended to identify the major responsibilities and requirements of this job.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this specification.