Shipping Coordinator - Full-time

Salary: $23.50/hour to $25.00/hour

Shift: 1st

Location: Lockport, IL

Job Purpose & Scope 

The SAP Shipping Coordinator is responsible for coordinating and executing all outbound shipment activities through SAP to ensure accurate, efficient, and timely delivery of customer orders. This role serves as the key liaison between warehouse operations, production, customer service, and carriers to maintain compliance with company procedures and customer requirements. 

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly.  At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. 

Join us and make a difference!

Key Responsibilities & Job Content

• Create, and manage shipping documents (deliveries, pick lists, transfer orders, bills of lading, etc.)

• Verify shipment accuracy including quantities, weights, and customer-specific requirements prior to dispatch.

• Coordinate daily shipment schedules with Transportation Planner and 3rd party transportation provider.

• Coordinate activities for Pick Pack and staging of orders with the department team lead and crew.

• Demonstrate a competent working knowledge Import/Export activities, all legal compliance requirements, customs regulations, customs forms, and coding of tariffs, to mitigate delays and extra costs at border crossings and ports of entry/departure.

• Maintain an import/export manual containing key processes, partners, contact information and SOP documentation of the entire supply chain process as it relates to import/export compliance and execution.

• Works closely with the planning team as it relates to production scheduling of products for import/export procurement requirements. 

• Maintain KPI files with timely, daily, data entry of shipping activities.

• Keep all required logs up to date prior to team meetings.

• Log any OTS (On Time Shipping) issues as they arise and contribute these to the weekly team meetings.

• Ccommunicate shipping schedules and status updates to internal departments and customers as needed.

• Maintain accurate shipment records and ensure proper filing of all department documentation.

• Collaborate closely with Customer Service to resolve shipping discrepancies, order changes, or freight issues.

• Monitor open delivery reports and follow up to ensure timely goods issue postings.

• Support inventory reconciliation processes by ensuring all shipments are processed and closed in SAP.

• Ensure compliance with safety, quality, and company policies during all shipping operations.

• Provide back up to Team Leader and cross training as required.

• Other reasonably related duties as assigned by supervisor/manager.

What You Bring:

• High school diploma or equivalent.

• Minimum 5 years’  Logistics experience.

• Flexibility to work extended hours or weekends when needed.

• Demonstrated SAP mainframe experience.

• Strong Knowledge of Import / export documentation, compliance regulations,  and cross-border shipping procedures.

• Strong understanding of shipping documentation and logistics processes.

• High attention to detail and accuracy.

• Excellent communication and organizational skills.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Microsoft Teams).

• Customer-focused mindset with a proactive approach to issue resolution.

What we offer:

• Competitive Salary

• Generous Benefits - Effective your first day!

• Comprehensive Medical, Dental and Vision coverage

• Educational Assistance

• 401K Match - up to 6%

• No cost Life and Disability Programs

• Company provided Personal Protective Equipment

• Employee Assistance Program (EAP)

• Fitness reimbursement

• Paid Time Off (PTO)

• 12 Paid Holidays per year

• Paid Parental Leave

Work Environment & Conditions:

Join a clean, safe, and modern facility equipped with cutting-edge technology, advanced machinery, and innovative processes.  Safety, cleanliness and employee well-being are at the heart of what we do, supported by comprehensive training programs and protocols.    

Who we are:

Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities.  With a global team of over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission:  to release the natural power of stone to enrich modern living.  Sustainability is central to our business strategy.  Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.   

This role is part of our Rockfon business, a division of the ROCKWOOL Group. Rockfon delivers comprehensive ceiling system solutions, integrating stone wool and specialty metal ceiling panels with Chicago Metallic suspension systems, providing high-quality, sustainable offerings to our customers.

Our Culture and Commitment:

We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard.  With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination.   At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”.  This cultural foundation reflects our core values:  ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.