Scheduler and Outreach Specialist - ADL

Scheduler and Outreach Specialist 

Job Overview: 

This position assumes responsibility for the day-to-day operations of the ADL Department and collaborates with, as well as provides support to, the Department Director in cultivating a culture of support and accountability among team members within the ADL Department. 

Outcome: 

The primary objective of this role is to efficiently support the functionality of the ADL Department through the effective training, scheduling, and support of team members, guided by the Department Director. 

Employment Requirements: 

● College degree preferred or equivalent proven experience 

● Must be 18 years of age or older 

● Clear background checks as defined by regulations and policies 

● Minimum 1 year experience providing services in the field of developmental disability services or working in a similar capacity with individuals experiencing intellectual and developmental disabilities 

● Minimum 1 year lead experience 

● Requires access to a car, a valid driver’s license, proof of current automobile insurance coverage and clean driving record 

● Critical Thinking and problem-solving skills 

• Excellent verbal and written communication skills
• Able to prioritize effectively under rapid timelines

● Understand program policies and procedures for services and supports identified in an individual’s documentation 

● Understanding of program policies and procedures for services and supports identified in an individuals documentation 

● Demonstrated ability to provide culturally sensitive services to diverse participant populations and leads with authenticity and empathy, fostering sincere and constructive relationships

• Maintain a cooperative working relationship with others in a culturally diverse environment 

● Ability to provide ADL services and compliance with confidentiality in accordance with federal, state, and/or funding source requirements 

● Strong written and verbal communication skills required to effectively communicate with individuals with different communication styles and ability levels 

• Proficient in Microsoft Excel, Word, Google Workplace, and various other electronic record keeping systems 

● Ability to lift 20lbs., walk, bend, kneel and reach. Stand and/or sit for long periods of time. Ability to manipulate, handle, feel and control items or equipment 

● Bi-lingual (English/Spanish) fluency preferred 

Responsibilities: 

● Serve as the first line of contact for direction for team members, customers, and case managers

● Conduct regular timeclock checks for DSP team and make schedule adjustments based on observed patterns.

● Manage scheduling changes and maintain accurate time and attendance records 

● Ensuring all schedule upkeep is consistently maintained for ADL Staff 

● Monitor participant hours sheet to ensure compliance with allocated hours, including notifying team members and customers of any overages 

● Provide documentation for employee Performance Reports (EPRs), ensuring accurate and comprehensive documentation of employee performance 

● Track and follow up on incident reports within 24 hours of submission, maintaining detailed records 

● Assist with contract processing, including but not limited to referrals (meet and greets), implementing MARs, intake form processing, and assisting with quarterly progress reports 

● Practice person centered leadership by evaluating team members skills and abilities ● Effectively train incoming team members as needed 

● Facilitate departmental communication to ensure a collaborative work environment 

● Assist with administrative job duties assigned by the Department Manager II 

● On call on weekends on rotation 

● Update various tracking forms as necessary 

● Complete 24 hours of Training per calendar year 

● Perform other duties as assigned