People and Culture Generalist & Office Manager

At Makeready we are searching for curious self-starters with a genuine interest in people. These hard-working individuals have always had a natural bend toward hospitality, no matter where they work, because they’ve always seen themselves as part of something bigger.

The People + Culture Generalist & Office Manager plays a dual role in supporting both Makeready’s People + Culture (P+C) team and the daily operations of our Home Office. This position blends HR generalist support with office and facilities leadership—serving as both a culture champion and an operational anchor.

This role partners closely with the Vice President of People + Culture and the broader P+C leadership team on confidential initiatives, cross-functional projects, and people-first programs. Success in this role requires exceptional organization, discretion, adaptability, and a service-oriented mindset, with the ability to balance multiple priorities while delivering thoughtful, hospitality-driven support.

Requested Tasks

• Assist with the development, documentation, and ongoing maintenance of People + Culture Standard Operating Procedures (SOPs).
• Prepare and support P+C operational reporting, including turnover metrics, executive summaries, and ad hoc reporting.
• Maintain and update team member files, ensuring accuracy, confidentiality, and compliance with applicable regulations.
• Support onboarding and offboarding processes for Home Office and property leadership, as needed.
• Assist with employee relations activities, including meeting coordination, communications, and responding to general inquiries.
• Support team member recognition programs, engagement initiatives, training logistics, and survey administration.
• Provide administrative support to the Vice President of People + Culture, including calendar management, travel coordination, and meeting logistics.
• Serve as the first point of contact for guests, candidates, and team members at the Home Office, ensuring a welcoming and professional experience.
• Partner with hiring leaders to coordinate onboarding logistics, including office setup, first-day experiences, and cultural touchpoints.
• Plan and execute office events, celebrations, and People + Culture initiatives that foster engagement and belonging.
• Manage day-to-day office operations, including office supplies, shipping and receiving, and vendor coordination.
• Oversee facilities operations, including building access, maintenance coordination, safety, and security systems.
• Act as the primary liaison with building management, contractors, and service providers to ensure a safe, efficient, and well-maintained office environment.

Requested Capabilities

• 3+ years of experience in HR or People + Culture support; hospitality experience strongly preferred.
• Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously.
• Excellent interpersonal and communication skills with a genuine service-oriented mindset.
• Ability to thrive in a fast-paced, evolving environment.
• Proficiency in Microsoft Office Suite; HRIS experience is a plus.
• Curiosity-driven, growth-minded, and eager to learn—viewing every task as an opportunity to grow and contribute.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.