Patient Financial Advocate

Do you have great people skills and a passion for helping others, as well as an understanding of hospital revenue cycle processes and the ability to analyze accounts? Then we are looking for someone like you to join our NMC Health team!

This position will be responsible for self pay accounts and occasionally may assist with charge analyst duties.

The right candidate for this position must be organized and have strong customer service and computer skills. Must be able to communicate effectively with patients, families and outside vendors. Applies common sense and logic in the performance of job duties and responding to patient and guarantor needs. Must be adept at managing varying duties and multiple tasks.

This position will help process healthcare assistance applications so math skills are required, and knowledge of IRS documents highly preferred.

At times, this position assists our Charge Analyst by entering charges, researching charge issues, and following up with other departments in order to complete charge corrections. Therefore, understanding of revenue codes and charge codes is a plus.

Knowledge of medical billing is required with overall knowledge of 3rd party payers and healthcare business office procedures. Familiarity with CPT and ICD-10 coding is preferred.

Key Responsibilities Include:

Managing self-pay patient accounts with accuracy and professionalism
Communicating effectively with patients, families, vendors, and internal departments
Processing healthcare assistance applications and reviewing financial documentation
Applying sound judgment and problem-solving skills to resolve account issues
Assisting with charge entry, research, and corrections as needed
Collaborating with other departments to ensure accurate billing and account resolution
Maintaining confidentiality and professionalism in all patient and financial interactions

QUALIFICATIONS

Education:

• High school diploma or GED required

• College coursework or vocational training preferred

Experience:

• Meditech experience preferred

• Customer service experience required

• Medical billing or Patient Access experience required

• Spanish speaking highly preferred

Knowledge & Skills:

• Strong people skills with a passion for helping others

• Commitment to delivering excellent customer service

• Ability to manage varying duties and multiple tasks effectively

• Organized, self-motivated, and detail-oriented

• Ability to apply common sense and logic in daily job performance

• Working knowledge of CPT and ICD-10 coding preferred

• Mathematical skills required

• Knowledge of IRS documents preferred

• Proficiency with computers, learning new software, and 10-key data entry

• Microsoft Office knowledge required

• Ability to work collaboratively in a team environment

Licensure, Registration or Certification:

• Not required for this position

Join our Team! NMC Health offers a family friendly environment with the latest technology and a knowledgeable staff. Here you'll find all departments work together as a team to live out our core values: respect, excellence, service, transparency, and trust.