Administrative Support Specialist - Dallas, Texas

Who We Are

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

The Opportunity

We are seeking a detail-oriented and organized Administrative Support Specialist to join our team in Dallas, Texas. In this role, you will assist the licensing team with the fingerprinting process and ensuring compliance with regulation and providing overall support. You will partner with internal teams, providers, and state medical Boards to assist in obtaining state licenses for medical providers. Responsible for compiling required documents, researching necessary information, processing payments, maintaining records, and responding to inquiries.

What You’ll Work On

• Inputting information into databases, creating and maintaining files, and managing electronic and paper records
• Responding to inquiries, providing assistance, and educating applicants about the licensing process
• Updates status of license applications in database so other teams can access information throughout licensing process
• Requests and verifies documentation and information pertaining to provider credentials and certifications for licensure
• Storage and maintenance of provider fingerprints used for the licensing and privileging process
• Interact professionally with state licensing boards, teammates, physicians, representatives, and internal teams
• Effectively manage large amounts of information and documentation
• Maintain strict confidentiality of files and documents
• Receive and distribute all mail received to the Dallas office pertaining to licensing, credentialing and privileging department
• Other duties as assigned

What You’ll Bring to Access TeleCare

• Bachelor’s degree preferred
• 2+ years’ experience in Administrative Support, Medical Licensing and Medical Staff Services preferred
• Healthcare and telemedicine experience preferred
• Knowledge of medical terminology preferred
• Highly organized with exceptional attention to detail
• Ability to work effectively under deadlines and self-manage multiple projects simultaneously
• Strong analytical, organizational, and time management skills
• Flexibility and adaptability in a fast-paced environment

Work Environment:

• Ability to thrive in a high growth, fast paced organization
• Prolonged periods of sitting at a desk and working on a computer.
• Monday-Friday, 8am-5pm, Onsite in our Downtown Dallas, Texas corporate office

Company Perks

• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Time Off, Wellness Days, and Paid Holidays

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom.


Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.