Administrative - Receptionist

Job Title: Administrative – Receptionist (Petoskey, MI)

Shift: Days

Start Date: 1/12/2026

Duration: 13 weeks

Schedule Shift: Days (8:00 AM - 5:00 PM)

Pay Range: $18 - $20/hr

Required:

• 2 years of Receptionist experience - Required
• Cerner experience - Required

Primary Duties and Responsibilities:

• Patient Interaction: Greet and check in/outpatients and visitors in a friendly and professional manner, both in person and on the phone. Comfort anxious patients and answer general inquiries regarding services and procedures.
• Scheduling and Calendar Management: Schedule, confirm, and reschedule patient appointments using specialized software, optimizing provider schedules and managing the flow of patients through the office.
• Records Management: Obtain, record, and update patient demographic, personal, and financial information, ensuring all data is accurate and compliant with HIPAA regulations. Manage patient records within Electronic Health Record (EHR) systems.
• Billing and Insurance: Verify insurance coverage and eligibility, process patient payments (co-pays and balances), and assist with filing and expediting third-party insurance claims.
• Communication & Coordination: Answer multi-line phone systems, route calls/messages to the appropriate departments or clinical staff, and coordinate communication between patients, doctors, and other healthcare professionals.
• Administrative Support: Perform general office duties such as filing, scanning documents, managing incoming/outgoing mail, and maintaining an organized and clean reception area. They may also monitor and order office and medical supplies