Case Manager - Doula (Lubbock)

Benefits:

• Flexible schedule
• Training & development

Lubbock, Texas *Must live in the area
Quarterly Hiring Cohort Model


About AEIC Case Management

AEIC Case Management is a Texas-based provider specializing in Medicaid-focused care coordination and supportive services for children and pregnant women. Through our C.A.R.E.S. Program, we partner with families to address social determinants of health, improve maternal and child outcomes, and ensure access to essential community resources in a compliant, culturally responsive manner.

Our work is structured, mission-driven, and rooted in accountabilityto our clients, our partners, and the communities we serve.

IMPORTANT: Hiring Cohort & Start Timeline Notice

AEIC utilizes a quarterly hiring cohort system to align onboarding with HHSC/TMHP and Managed Care Organization (MCO) credentialing requirements.

• Applications are reviewed during designated hiring quarters
  
  
• Selection into a cohort does not guarantee immediate client assignment
  
  
• Service delivery may begin at the end of the quarter once all credentialing and compliance steps are complete
  
  

This role is best suited for professionals who understand Medicaid timelines and can commit to a structured onboarding process.

Role Purpose

The Case Manager Doula role exists to support pregnant women and children enrolled in the C.A.R.E.S. Program by providing non-clinical case management, care coordination, and advocacy, while ensuring services are delivered in alignment with Texas Medicaid requirements and AEIC program standards.

This role is designed for doulas who can work independently, maintain documentation integrity, and serve as a trusted navigator for families.

Eligibility Requirements (HHSC-Aligned)

Applicants must meet one of the following pathways as determined by HHSC.

Pathway 1


Certified doula aligned with nationally recognized standards and:

• Five (5) years of experience within the last seven (7) years
  
  
• Attendance at three (3) births within the last seven (7) years
  
  
• Three (3) professional letters of recommendation
  
  

Pathway 2


Certified doula aligned with nationally recognized standards and:

• Attendance at three (3) births
  
  
• Three (3) professional letters of recommendation
  
  
• Training in the following core competencies:
  
  
  • Childbirth education
    
    
  • Lactation support (or CLC / IBCLC certification)
    
    
  • Non-medical comfort measures, prenatal and labor support
    
    
  • Recognition of chronic and acute perinatal health conditions
    
    
  • Cultural competency
    
    

DO NOT APPLY if you do not hold a qualifying doula certification. Applications that do not meet HHSC eligibility criteria may be automatically declined.

Accepted / Recommended Doula Certifications

• DONA International
  
  
• CAPPA
  
  
• ICEA or ICEA-approved organizations
  
  
• ProDoula
  
  
• Birth Arts International
  
  
• The Matrona
  
  
• Lamaze International
  
  

Key Responsibilities

• Conduct comprehensive case management assessments for pregnant women and children enrolled in the C.A.R.E.S. Program
  
  
• Develop and maintain individualized service plans aligned with client needs and program requirements
  
  
• Provide care coordination and resource navigation related to healthcare, prenatal care, housing, transportation, food assistance, childcare, and community supports
  
  
• Advocate on behalf of clients to reduce barriers to care and services
  
  
• Provide culturally responsive education related to prenatal health, parenting supports, and community resources
  
  
• Support clients experiencing pregnancy loss, miscarriage, or stillbirth through appropriate referrals and compassionate navigation
  
  
• Maintain accurate, timely, and Medicaid-compliant documentation in AEICs electronic health record system
  
  
• Collaborate with interdisciplinary partners and community agencies
  
  
• Participate in required cohort onboarding, trainings, and quality improvement activities
  
  

Required Skills & Professional Expectations

• Ability to work independently with minimal supervision
  
  
• Strong organizational and time-management skills
  
  
• Professional communication and advocacy abilities
  
  
• Knowledge of Texas Medicaid, CHIP, and community resource systems preferred
  
  
• Proficiency with Microsoft Office and electronic health records
  
  
• Bilingual English/Spanish preferred (incentive available)
  
  

Additional Contracting Requirements

• Contracting is contingent upon:
  
  
  • HHSC/TMHP approval
    
    
  • Credentialing with at least two (2) Managed Care Organizations
    
    
• Professional liability insurance required
  
  
• Valid drivers license and auto insurance required
  
  
• Willingness to travel within service area (up to 50%)
  
  

While awaiting credentialing approval, selected candidates may be eligible to participate in AEICs Lead Source Split Incentive Program, based on program guidelines.

Position Details

• Position Type: Independent Contractor
  
  
• Service Area: Lubbock, Texas
  
  
• Hours: Flexible (Daytime availability required)
  
  

This is a remote position.