Security Officer GSOC Operator

Surefox North America is a veteran-owned physical security company committed to excellence, integrity, and service. We are seeking highly skilled and dependable GSOC Operators to join and lead our operations team in Sunnyvale. This role is critical in ensuring the safety, continuity, and security of client assets and personnel through real-time monitoring and rapid incident response. This role is essential in ensuring the safety and security of employees, assets, and facilities worldwide.

The ideal candidate will have experience in GSOC operations, system administration (specifically with Genetec), access control systems, as well as threat and intelligence analysis. In addition, they must possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage a variety of security functions in a fast-paced and dynamic environment.

As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.
GSOC Operator - (Corporate Security)

Location: Sunnyvale, CA (Onsite)
Pay Rate: $30-35/hour
Schedule: Full-Time, Part-Time | 8-hour shifts | 24/7 Coverage (AM, SW, and GV Shifts Available)

What you will do: 

• Serve as a GSOC Operator for designated shifts, providing real-time monitoring and response.

• Provide administrative and program support to guard forces across accounts.

• Collaborate on developing and implementing policies and procedures for the GSOC.

• Assist with or lead the recruitment of primary guard force, including interviewing, selection, and onboarding.

• Design and deliver comprehensive training programs for GSOC personnel.

• Ensure accurate timekeeping records for all GSOC personnel and create audit reports to identify discrepancies.

• Conduct timecard closeouts, including reviews for early, late, or empty timecards.

• Utilize timekeeping data to inform recruitment and retention strategies.

• Manage call-ahead processes for fill and flow fulfillment to ensure proper staffing.

• Provide remote supervision, including guard check-ins and activity monitoring.

• Manage billing and invoicing processes for assigned accounts.

• Analyze attendance data and schedules to ensure optimal coverage across programs.

• Independently develop and manage complex projects, or take on those assigned by senior management

• Exercise judgment and offer insight for operational and strategic decisions

• Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership, and assist with the creation and delivery of Quarterly Business Reports (QBRs) for accounts assigned to the GSOC.

• Conduct physical mobile patrols on an ad hoc basis and perform other related duties or special projects as required.

What is required: 

• Must be eligible for employment within the United States 

• On site duty requirement 

• Must be able to work weekends, holidays, and adjust schedule as needed to meet operational demands

• Must have Associates Degree or equivalent

• 2-5 years of work experience in program/project management or similar role

• Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)

• Must display a high degree of proficiency with G-Suite & Microsoft Office

• Experience interfacing with clients & providing long-term solutions in support of physical security operations

• Excellent written & interpersonal communication skills that can be applied across the organization to include the executive team

• Ability to effectively communicate with people at all levels and from various backgrounds

• Must have good judgment skills with the ability to make timely and sound decisions

• Ability to react to last-minute changes and resolve unexpected issues promptly

• Ability to remain onsite or respond after-hours to emergencies as needed

• Ability to work independently and as a team member 

• Must have reliable means of transportation

What is desired: 

• Military background is a plus 

• Experience in working with Director Level Employees and Up 

• 4-Year Bachelor’s Degree or Project Management Professional (PMP) Certification

• Experience with timekeeping, billing & invoicing software, and CRM platforms is preferred.

If you share our values and are ready to build your next career, we want to hear from you!