Account Manager- SMB

Salary: 60,000.00

Work with purpose. Win together. Make an impact.

The Role:

We areseekingadriven, relationship-oriented professional to join our client's team as anIndirect Account Manager. In this role, you willbe responsible formanaging and expanding a portfolio of business clients, strengthening customer relationships, and driving account growth through consultative engagement. Your goal is todeliver tailored business solutions that enhance customer satisfaction, retention, and revenue performance.

If you are passionate aboutbuilding lasting partnerships, exceeding goals, and creating value for customers, we want to hear from you.

Whatyoulldo:

• Manage existing customersto drive both retention and new business growth through the phone.

• Identifying upselling opportunities and add incremental revenue.

• Manage the customer journey from end to end.

• Act as a key contributor in adynamic, cross-functional environment, collaborating with teams across sales, marketing, and operations.

• Lead cross-functional projects and shareexpertise.

• Build relationships with decision-makers at both agency and client levels to influence business outcomes.

• Maintain up-to-date customer and prospect records andparticipatein the development of the installation forecast.Keep customer and prospect records current and support installation forecast planning.

• Provide feedback and suggestions to managementregardingnew and existing product offerings.

• Track and report on installation metrics and completion rates

• Champion the customer experience-act in ways that put customers first, promote seamless digital engagement, and foster loyalty to our products and services.

Whatyoullbring:

• 5+ years of experiencein telecommunications, technology, or related B2B industries, ideally in sales, marketing, or business development.

• Bachelors degree preferred.

• Demonstrated ability tomeet and exceed sales and revenue goals.

• Proven success in developing andmaintainingstrong client relationships.

• Excellent problem-solving and decision-making skills with the ability to interpret data and develop customer-focused solutions.

• Ability to research, prepare, and deliver compelling proposals and presentations.

• Exceptional written and verbal communication skills.

• Proficiencyin CRM tools such as Salesforce, along with strong MS Office skills.

• Results-driven mindset with a focus on collaboration, innovation, and continuous improvement.