Clinical Call Center Representative - Dallas, TX

Fortrea is hiring for Call Center Representatives to recruit volunteer participants for our Phase 1 normal healthy volunteer studies.

We have full-time, part-time and on-call positions available. It may vary depending on current needs.

Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.

Job Overview:

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.

Summary of Responsibilities:

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into computerized database.
• Communicate study information to potential participants.
• Phone screen participants according to the scripts provided for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments.
• Make recommendations for process improvement.
• May respond to all inquiries from participants from the Fortrea CRU email account.
• Liaison with screening department in coordinating all necessary screening information needed for recruitment.
• Performs other related duties as assigned.

Qualifications (Minimum Required):

• Required: USA HS Diploma or equivalent

Experience (Minimum Required):

• Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.

Physical Demands/Work Environment:

• Regularly required to sit.
• Must have excellent communication skills; bilingual in Spanish is a plus
• Must have excellent computer skills.
• Must be able to work a flexible schedule including evenings and weekends.

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