Outbound Scheduling Specialist - Part-time

Job Title: Outbound Scheduling Specialist

Department/Group: Ting Internet

Reports to: Manager Customer Operations & Project Management 

Classification: Part-time (hourly) non-exempt

Role and Responsibilities 

As an Outbound Scheduling Specialist, you are the first point of contact for new Ting customers awaiting installation. You will work from a prioritized list of customers who have already contacted Ting to activate service, ensuring a seamless and efficient scheduling experience. Your role is critical in delivering a positive first impression and minimizing delays in service activation. 

Key Responsibilities 

• Respond to outbound scheduling tasks by calling from an identified list of customers awaiting install; handle inbound queue work only as triaged. 
• Confirm customer details, present optimal time windows, and book installation appointments on first contact whenever possible. 
• Execute timely follow-ups via call, text, and email to close the loop if appointments cannot be booked immediately. 
• Log clear notes, next steps, and outcomes in CRM systems to ensure status visibility for other team members. 
• Set clear expectations for customers regarding preparation, access, and time windows; send appointment confirmations. 
• Maintain record hygiene with accurate data entry, stamped next actions/dates, and standardized notes. 
• Meet weekly performance targets for activity. 
• Ensure follow-ups are completed within 72 hours and maintain a low no-show/reschedule rate. 
• Deliver a high-quality customer experience. 

Competencies 

• Communication skills 
• Written and verbal 
• Updates statuses without reminders 
• Drive for results 
• Customer focus 
• Interpersonal Savvy 
• Active listening 
• Empathy 
• Composure 
• Conflict Management 
• Problem solving 
• Attention to detail 
• Organization 
• Multitasking 
• Learning on the fly 
• Integrity and Trust 
• Technical knowledge and learning 
• Basic understanding of scheduling and customer account management 
• Comfort with basic device and networking and connectivity support 
• Closer’s mindset—comfortable asking for appointments and overcoming objections 
• Excellent typing skills 
• Technical knowledge of Mac operating system and Google Suite applications 

Qualifications and Education Requirements 

• Prior experience in telecommunications, ISP, or customer service highly preferred 
• Bilingual (English/Spanish) is a plus