Auto Insurance Claims Manager

Auto Insurance Claims Manager

Location: Mount Prospect, IL (Hybrid preferred, remote available)
Salary: $90,000 – $120,000

About AFIC:
American Freedom Insurance Company (AFIC) is a fast-growing, A+ Superior-rated nonstandard auto insurer operating in Illinois, Indiana, Pennsylvania, Tennessee, and Texas. We are committed to excellence, customer care, and empowering employees to thrive.

What You'll Be Doing:
As our Claims Manager, you will lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service. Experience handling Private Passenger Auto (PPA) claims in Indiana and Pennsylvania is preferred, while overall claims workload management covers IL, IN, TN, PA, and TX:

• Lead & Empower Your Team: Manage and motivate claims staff with focus on IN and PA claims teams, ensuring workflow, workload, and service levels are met efficiently.
• Optimize Processes: Develop strategies to reduce loss costs and ensure efficient claim processing
• Drive Performance: Set and measure performance indicators to ensure accountability and team success.
• Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints.
• Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority IN and PA PPA cases closely monitored.
• Guidance & Training: Coach adjusters handling IN and PA PPA claims to meet or exceed service objectives and regulatory standards.
• Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses.
• Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
• Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence.

What We're Looking For:

• Bachelor’s degree or higher
• Minimum 3 years of relevant claims management experience
• IL, TN, or TX experience preferred and IN and/or PA experience strongly preferred
• Nonstandard auto insurance experience a plus
• Strong customer service skills and fast-track claim processing expertise
• Skilled at negotiating with attorneys and pro se litigants
• Knowledge of claims practices in IL, IN, TN, PA, or TX preferred
• Exceptional written and verbal communication skills
• Proficient with technology and coverage/liability analysis
• High level of responsibility, problem-solving, and organizational skills
• Bilingual Spanish preferred

Compensation & Benefits:

• Base salary: $90,000 – $120,000
• Performance bonus potential
• 401(k) with up to 6% company match

Health & Wellness:

• Blue Cross Blue Shield medical plans (PPO, HMO, HSA)
• Dental and vision coverage

Growth & Stability:

• Thirteen consecutive years of premium growth
• Over 26 years of annual profitability
• A+ “Superior” rating from A.M. Best

Professional Development:

• Opportunities for advancement and training

Culture:

• Business casual dress
• Friendly, supportive workplace

Interested?
Join AFIC to lead a high-performing claims team, focusing on IN and PA PPA claims, while managing the overall workload across IL, IN, TN, PA, and TX. Applications are accepted on an ongoing basis until the position is filled. Apply as soon as possible.

Learn more: www.americanfreedomins.com