Manager of Case Management Operations

Are you passionate about empowering individuals with disabilities and leading high-performing teams that make a real difference? SOAR365 is seeking a dynamic and compassionate Manager of Case Management Operations to oversee and elevate our case management services.

As the Manager of Case Management Operations, you'll lead two impactful teams serving distinct populations, individuals with Developmental Disabilities who participate in Day Support and Respite Services and employees with disabilities, including developmental, cognitive, and physical disabilities. You'll provide strategic direction, ensure compliance with regulatory standards, and foster partnerships that support our mission of serving others.

Key Responsibilities:

This leadership role drives high-quality, person-centered services by guiding and supporting teams of Case Managers and Intake Coordinators across multiple programs. The position oversees comprehensive assessments, individualized planning, and coordinated care for participants in Day Support, Respite, and Summer Camp programs, as well as ongoing supports for employees with disabilities through person-centered planning, job coaching, and life navigation services. Success in this role includes building strong internal partnerships, educating stakeholders on best practices for supporting individuals with disabilities, and cultivating meaningful relationships with community organizations and referral networks. The role ensures compliance with key regulatory and accrediting bodies, monitors performance and caseloads, and fosters a collaborative, solution-focused culture that emphasizes service excellence and positive outcomes.

Knowledge/Experience

The ideal candidate holds a bachelor's degree in Human Services, Vocational Rehabilitation, or a related field (master's preferred) and brings at least five years of experience in rehabilitation services, case management, or a similar setting, along with five or more years of supervisory experience. You'll leverage your strong knowledge of disability services, Medicaid Waiver, and AbilityOne regulations to guide teams and ensure high-quality, compliant services. Exceptional leadership, communication, and organizational skills are essential, as is the ability to travel between multiple locations. Professional certifications such as ACRE, CESP, QMHP, or QDDP are a plus. Candidates must also be able to pass a federal background check and obtain access to military bases, making this an ideal opportunity for a seasoned professional ready to lead with purpose and accountability.

Total Rewards & Benefits

Our market-competitive total rewards package includes:

• Merit increases

• Comprehensive health, dental, and vision coverage

• 12 paid holidays

• Sick and vacation leave

• Immediate access to your paycheck through ZayZoon

• Short- and long-term disability benefits

• Flexible spending accounts (FSA)

• 403(b) retirement plan with employer match and immediate vesting

• Life insurance

• Employee development and training programs

• Wellness programs

• Discounted tuition to South University

How to Apply

To apply for this position, a completed SOAR365 application is required.

EO/AA Veterans/Disabled and other protected categories

Drug-Free Workplace

Reasonable Accommodations

If you need reasonable accommodation when you apply for a position on our website, please contact us at (804) 358-1874 and ask for human resources.

SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.