Employee Housing Resident Advisor

The Resident Advisor (RA) facilitates the social, work and personal adjustment of international and domestic residents in our Employee Housing facility, Base Camp Lodge. The RA develops a sense of community among residents and serves as a positive role model to residents and peer staff members. The RA enforces the rules and policies of Bear Valley’s Housing agreement with the residents. The RA acts as a liaison between residents and Bear Valley administration team. 

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response.

• Provide a warm welcome to new residents, showing them to their rooms, go over policies, etc. 
• Assist with move in/move out procedures, including key distribution and room inspections.
• Schedule and lead weekly resident meeting – collaborate with HR team on important information to be shared, provide summary of meeting.
• Be available to perform RA responsibilities, a minimum of 2 hours a day, 5 days a week to complete a 10-hr week. Other hours include “on-call” duties.
• Be available to respond to all requests and emergencies during “on-call” shifts. 
• Options to work "dual-department" in a different position at the resort. 
• Collaborate with HR on behalf of the residents regarding issues of concern to the residents.
• Provide housing information via electronic or in-house bulletin board.
• Collaborate with HR Coordinator to design and implement experiences for residents that enhance the social, educational, community, and personal development of residents in Bear Valley.
• Participate in disciplinary conferences and actions as required with administrative team. 
• Respond to all witnessed violations occurring within basecamp lodge. Prepare and submit the appropriate report to bear valley administrative team within 24 hours.
• Work with HR Coordinator to create “cleaning teams” and split them up between tenants then proceed to make a weekly schedule advising them of their days and times, ensure cleaning tasks are being completed.
• Perform cleaning tasks as needed, sweeping, mopping, vacuuming, taking out trash, cleaning dishes, toilets, and showers.
• Stock supplies including toilet paper, paper towels, garbage bags and cleaning supplies. Notify HR when stock gets low.
• Refill soap and paper towels.
• Make sure garbage gets into the bins every Sunday.
• Assist residents in adjustment to roommates and community living.
• Perform monthly inspections of tenants’ rooms and common areas, ensuring all policies are being followed.
• Shovel snow at main entrances to ensure tenants can safely enter the building. 
• Communicate with HR Coordinator regularly.
• Must be organized, self-motivated, and present a professional appearance. 
• Other tasks and projects as assigned.

Supervisory responsibilities 

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include addressing complaints and resolving problems within the employee housing property. Must be reliable with response times and communication (call, text, and email). You must be comfortable contacting local Sheriff Office in case of emergencies. As RA you serve as a role model for other tenants and are responsible for setting a positive example by following all policies and demonstrating professional conduct. Must be able to pass background check.

Cleaning & Maintenance Support

Monitor cleanliness and safety of common areas including lounges, kitchen, and hallways, bathrooms and showers. Perform cleaning duties (e.g., wiping surfaces, emptying trash, spot-checking bathrooms). Report maintenance issues or facility damage to appropriate staff promptly. Encourage and model shared responsibility for cleanliness among residents.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or experience 

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language skills 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.   Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Must be able to read and interpret tenant/landlord laws.

Reasoning ability 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Physical demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, and sit.  The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds.  This includes moving furniture, setting up of housing operation, coordinating snow removal, light maintenance duties and repairs, and keeping the employee housing common areas neat, clean, and organized.

Rent

RA’s rent will be discounted 100% as payment in lieu of services offered. As RA you are responsible for following and enforcing our policies. If you are unable to perform these tasks immediate disciplinary action will be taken including termination of employment and eviction. 

Weather, snow conditions and the number of guests play a large role in the work scheduling of Bear Valley employees.

When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods – especially the holiday periods in December and the months of January and February – you may be expected to work six (6) days a week.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy roads.

At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

A professional appearance at Bear Valley is required. Please always wear your name tag and uniform during your scheduled shift. We will provide most of the uniforms for you to do your job. This uniform is for work hours ONLY, no exceptions. 

You will be required to provide some items as part of your job.

The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Bear Valley logo while on shift.

The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies of the mountain.