Customer Relations Intern

The Dealer Support Customer Relations Intern will support Culligan Customers & Dealers nationwide & in Canada. This position supports inbound and outbound call servicing support. This role will assist in directing callers to the appropriate Dealer locations.

Responsibilities:

• Answer / Service inbound calls from potential & current Culligan Customers.
• Connect customers with their servicing Culligan Dealership.
• Provide timely, clear & concise communication to customers.
• Participate in non-phone related administrative functions.
• Complete updates to Dealer ordering profiles.
• Support internal customer services tasks and projects, including Dealer Support & National Accounts projects
• Assist with outbound Target Salt Calls
• Perform other responsibilities as assigned.

Requirements:

• Recent graduate or current student pursuing a bachelor’s degree in business, communications, or related fields.
• Strong Written & Verbal communication Skills.
• Intermediate computer & system application proficiency. SAP, Sales Force, PAR Maps, Microsoft a plus.
• Outgoing personality with the ability to talk to customers comfortably and confidently.
• Some ability to multi-task and problem solve.
• Eagerness to learn about Culligan is products and services.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness                     Customer Focus                      Team Player

Passion                                   Integrity                                   Organizational/Planning

Communication                      Self-Awareness                       Energy

Compensation & Benefits

• Hourly Pay Rate: $16.00 per hour (non-exempt, hourly position).
• Benefits: This position is not eligible for company-sponsored benefits.