Customer Experience Intern - Full-time

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description:

SUMMARY:

Assisting with customer feedback analysis, supporting initiatives to improve customer satisfaction, and helping with market research and reporting. They may also help socialize customer insights across different departments and learn to use data management tools to analyze customer behavior and create reports. Key skills for this role are strong communication, problem-solving, and an ability to collaborate with various teams.

PRIMARY RESPONSIBILITIES:

* Gathering and analyzing feedback:
Assisting in collecting and analyzing customer feedback from various sources.
* Supporting service improvement:
Helping with initiatives to improve customer satisfaction and enhance the overall customer journey.
* Data analysis:
Using data management tools to evaluate customer behavior and sentiments, and creating reports or visualizations to present insights.

PREFERRED QUALIFICATIONS:

* Collaboration: Working with cross-functional teams, such as marketing and support, to implement improvements and ensure a cohesive customer experience.
* Market research: Participating in market research to understand customer needs and identify problems to be solved.
* Socializing insights: Communicating customer insights to various business functions to drive action and alignment.
* Communication: Strong written and verbal communication skills to interact with customers and internal teams.
* Problem-solving: The ability to identify issues and contribute to solutions.
* Analytical skills: Proficiency in analyzing data and drawing insights from it.
* Customer focus: A passion for understanding and improving the customer experience.
* Pursuing a bachelor's degree in Communications, English, Business Administration.

COMPENSATION:
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $21.00 - $24.00.

*DISCLAIMER: Interns are not eligible for benefits.

Pay Range:

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position.

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, Dental and Vision Coverage

• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)

• Life Insurance

• Paid Time Off & Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Career Growth Planning & Nationwide Career Opportunities

**PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.