Pacific Material Handling Solutions Inc - Field Service Technician

About us:

At Pacific Equipment   Solutions, we’re committed to helping our clients run their businesses and   warehouses with speed, efficiency, and accuracy. Our clients value top   performance forklifts and trucks, and they want to ensure their vehicles are   being used to increase productivity all around. With branches in Salinas,   Hayward, Sacramento, Fresno, Modesto and Las Vegas, we represent some of the   biggest names in the forklift industry including Hyundai, Noblelift,   Comblift, and more.

Every member of PMHSI abides   by our 5 key core values: satisfaction, urgency, inclusion, transparency and   innovation. 

About the role:

We are seeking a dedicated and   skilled Field Service Technician to join our team. The ideal candidate will   be responsible for installing, maintaining, and repairing equipment at   customer locations. This role requires strong technical skills, excellent problem-solving   abilities, and a commitment to customer satisfaction.

Responsibilities:

· Installation: Setting up and testing new equipment   to ensure it functions correctly.

· Maintenance: Performing routine checks and   preventive maintenance to keep equipment in optimal working order.

· Repair: Diagnosing and fixing equipment issues by replacing   parts or making necessary repairs.

· Troubleshooting: Using diagnostic tools and knowledge   to identify the root cause of a problem.

· Customer service: Communicating with clients,   explaining how to use products, and answering questions.

· Documentation: Completing accurate paperwork, work   orders, and reports in a timely manner. 

· Customer support: Follows up with customers,   handles complaints, and ensures customer satisfaction.

· Collaboration: Collaborating with team members to   improve service processes. Staying up to date on all industry trends and advancements   in technology.

Candidate requirements:

· Experience: Proven experience as a Field Service   Technician or similar role.

· Technical knowledge: Strong   mechanical and electrical troubleshooting skills. 

· Communication: Excellent verbal and written   communication skills are essential for interacting with customers and staff.

· Customer service: The ability to provide   friendly, professional, and patient service, especially when dealing with   customer concerns.

· Organizational skills: The ability   to manage multiple tasks, schedules, and work orders simultaneously. The   ability to work independently and manage time effectively.

· Computer proficiency: Proficiency in   using diagnostic tools and software.

· Driver’s License: A valid driver’s license and   willingness to travel to client sites.

Education

requirements:

· A   high school diploma or equivalent is typically required. Some technical or   vocational training is a plus.

Experience

requirements:

· Requires a minimum of 2-5 years’ experience in the   equipment service industry as a Field Service Technician or similar role.