Part Time Bilingual Navigator - Part-time

Job Title: Part-Time Bilingual Service Navigator - Spanish

Position Summary: 

The Bilingual Service Navigator plays a crucial role in assisting clients and families—particularly those who face language barriers—in accessing and coordinating essential services. The Service Navigator is responsible for assessing client needs, developing individualized service plans, and connecting clients with community resources. A central focus of this role is building trusting relationships with non-English-speaking clients. Fluency in both English and Spanish is required to ensure effective communication and high-quality service delivery.

Duties and Responsibilities:   

Service Coordination

• Conduct client intake, interviews, and needs assessments.
• Develop and implement individualized service plans tailored to client goals.
• Coordinate access to housing, education, healthcare, employment, and social services.
• Partner with community agencies, healthcare providers, and other organizations to align supports.

Bilingual Support

• Provide verbal and written interpretation and translation services (English/Spanish).
• Translate forms, program materials, and other documents as needed.
• Serve as a language liaison during meetings, appointments, and community events.

Advocacy

• Advocate for clients within educational, healthcare, legal, and social service systems.
• Identify and address barriers to service access (e.g., language, transportation, system navigation).
• Empower clients with information, tools, and guidance to access services independently.

Case Management & Follow-up

• Monitor progress of service plans, adjusting supports as needed.
• Conduct follow-up to ensure services effectively meet client needs.
• Maintain accurate and timely records of interactions, services, and outcomes.

Collaboration

• Build strong partnerships with schools, government agencies, healthcare providers, and community organizations.
• Work collaboratively with internal teams to deliver comprehensive support.
• Attend meetings, workshops, and training to remain current on resources and best practices.

Documentation & Reporting

• Maintain confidential client records in compliance with regulations.
• Prepare and submit timely reports on client progress and outcomes.
• Utilize case management systems to document services and track data.

Community Outreach

• Conduct outreach to raise awareness of services among non-English-speaking populations.
• Engage community members to identify individuals and families in need.
• Represent the program at community events, resource fairs, and information sessions.

Qualifications:

Education and Experience

• Bachelor’s or Associate’s degree in Social Work, Human Services, Public Health, or related field. Equivalent relevant experience may be considered.
• Minimum of 2 years of experience in service coordination, case management, or a related role, preferably with diverse and multilingual populations.

Language Skills

• Professional fluency in English and Spanish (speaking, reading, and writing) required.

Knowledge, Skills, and Abilities

• Strong knowledge of local, state, and federal community resources.
• Excellent interpersonal, communication, and relationship-building skills.
• Ability to manage multiple cases, tasks, and deadlines simultaneously.
• Cultural competence and sensitivity in working with diverse populations.
• Proficiency with Microsoft Office; experience with case management software preferred.

Additional Requirements:   

• Current Act 114, Act 34, Act 151 and NSOR Clearances required prior to an offer (Must be dated within 1 year of hire date).

• School Personnel Health Record (Form H511.340) must be completed and received by Human Resources prior to hire date.

• Valid driver’s license and reliable transportation for home visits and community meetings.

• Flexibility to work some evenings or weekends as needed.

Working Conditions: This position may involve standing, walking, and active engagement throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regular local travel required.
• Sitting for extended period of time
• Lifting, carrying, pushing, pulling 25 pounds
• Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies
• Moving fingers and hands in a repetitive manner
• Clear speech, hearing, and vision required to effectively support clients, including those with limited English proficiency. 

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To: Service Coordinator

Department: FACES

Position Schedule: Part Time – 20 hours per week; Monday – Friday with flexibility required

Salary: $19.25 per hour

Benefits: Specialized Services Agreement Benefits

Create an on-line application and upload a cover letter and resume to the AIU Career Site.

Please send any questions to: 

The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or limited English proficiency in its educational programs, services, facilities, activities or employment practices as required by Title IX of the 1972 Educational Amendments, Title VI and Title VII of the Civil Rights Act of 1964, as amended, Section 504 Regulations of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1975, Section 204 Regulations of the 1984 Carl D. Perkins Act, the Americans with Disabilities Act, or any other applicable federal or state statute.