Hotel Front Desk Agent – Evening & Overnight Shifts

Description

Job Title: Hotel Front Desk Agent – Evening & Overnight Shifts
Location: Newton, MA 02458
Job Type: Full-Time
Pay: $17.00 per hour
Shifts Available:

• Evening Shift: 3:00 PM – 11:00 PM
• Overnight Shift: 11:00 PM – 7:00 AM

We are looking for friendly, reliable, and professional Front Desk Agents to join our team for the evening and overnight shifts. As the first point of contact for our guests, you’ll play a key role in delivering exceptional service and creating a welcoming atmosphere from check-in to check-out.

Requirements

Key Responsibilities:

• Greet and check in guests with a positive and professional attitude
• Process guest check-outs and handle payments accurately
• Respond to guest inquiries, requests, and complaints promptly
• Answer phone calls and assist with reservations or guest needs
• Coordinate with housekeeping and maintenance staff as needed
• Ensure front desk area remains tidy, organized, and welcoming
• Complete daily audit reports and end-of-day procedures (for overnight shift)
• Monitor hotel security and safety protocols overnight

Qualifications:

• Previous hotel or customer service experience is a plus
• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Comfortable working independently, especially during overnight hours
• Basic computer skills; experience with front desk software preferred (training provided)
• Must be dependable, punctual, and detail-oriented
• Willingness to work weekends and holidays