Bilingual Customer Service Representative

Americas Insurance inside of Plaza Mariachi is looking for customer service representatives to provide insurance product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties:

The role of a Customer Service Representative (CSR) in the insurance industry is multifaceted, requiring a blend of communication, problem-solving, attention to detail, empathy, and patience. Here are some key duties and responsibilities associated with CSR positions in insurance:
Answering Client Inquiries: CSRs handle a variety of requests and inquiries from policyholders, including questions about insurance coverage, claim statuses, and billing issues.
Providing Information: They walk clients through the details of their policies, such as coverage limits, exclusions, and premium payments.
Resolving Problems: When clients encounter an issue, a CSR is a whiz providing solutions—whether it’s related to claims, billing, or policy changes.
Processing Policy Changes: CSRs ensure that the agency’s clients have policies that are up to date.
Providing Quotes: CSRs may help generate proposals, offering clients comparisons between different policies.

These duties highlight the importance of a CSR's role in maintaining positive relationships with clients while ensuring that their insurance needs are met.

The role requires a high level of communication, problem-solving, and attention to detail, as well as the ability to handle stress-related situations on a daily basis.

Qualifications:

• Strong communication, sales, and customer service skills
• Sense of initiative and follow through when possibly cold calling customers
• Good computer skills, including familiarity with Internet research, databases, spreadsheets, and word processing programs
  

Spanish is required.