Support Services Clerk

The Burlington Public Library is accepting applications for a part-time Support Services Clerk. Tasks would include coordinating volunteer activities at the library, creating signage and fliers, posting on social media, taking responsibility for maintaining a pleasant environment for library visitors, and providing general assistance throughout the library.

Burlington Public Library is located in southeastern Wisconsin, with a municipal population of 10,980 and a service population of 19,500. We are a member of the SHARE Library Consortium, serving Racine, Walworth, Kenosha, and Rock Counties.

Qualifications: High School Diploma/GED required; computer and social media experience required; customer service experience desired; experience in libraries desired.

Compensation: Starting wage is $16.24 per hour.

Hours: This position typically works 12-17 hours per week, including regular evening and weekend hours with some flexibility.

A City of Burlington Employment Application form is required to be submitted as part of this position recruitment. This form may be obtained here:

http://burlington-wi.gov/DocumentCenter/View/1005/Application-for-Employment-Fillable-Form

Complete the application form and upload it as part of the online application.

Review of applications will begin on Friday, January 16, 2026.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicates effectively with library staff public works to ensure a clean and pleasant library facility.
• Coordinates, under management supervision, staff activities to maintain shared working and meeting spaces and outside walkways.
• Coordinates volunteers to meet needs for library activities and facilities, including volunteer groups like the Friends of the Library and the Burlington Garden Club.
• Works with library staff to ensure clear and consistent signage related to library collections, services, and programs.
• Creates engaging social media posts to promote library services, public programs, and general literacy.
• Provides in depth reference and readers advisory service to library patrons.
• Provides instruction in the use of library materials and services to library patrons.
• Coordinates with the technical services team to assure timely withdrawal of old materials.

DESIRED MINIMUM QUALIFICATIONS:

Education and Experience:

• High School Diploma or equivalent required
• Three years of public library experience or a minimum of two years of post-secondary education desired.

Necessary Knowledge, Skills, and Abilities:

• Ability to create and maintain effective public relations and to deal tactfully with people of all ages.
• Ability to maintain an effective and collegial work atmosphere.
• Excellent level of English language oral and written skills.
• Computer experience required.
• Working knowledge of library methods, materials, and procedures.
• Ability to keep accurate records and to accurately follow procedures.
• Ability to communicate positively and effectively with the staff and the public.
• Willingness to maintain skills in above areas through active participation in continuing education.

SPECIAL REQUIREMENTS:

Flexibility with hours; regular evening, weekend, and holiday hours.

The City of Burlington is an Equal Opportunity Employer and a Drug Free Workplace.