Retail Service Representative (Ordering)

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description:

Renewal by Andersen is looking to add an Ordering Retail Service Representative (RSR) I to our team either in Des Plaines or Lockport.

This position will be hybrid- both in office and remote. The Ordering Retail Service Representative will focus on providing customer service for delivery partners and customers. This is not a customer facing role and is more closely aligned to data entry and administrative duties. This role will require you to be onsite a few days a week. Training period will be 5 days in office.

RESPONSIBILITIES:
* Processes complex orders/requests, with 100% accuracy from intake to filing.
* Ensures customer management system is updated appropriately.
* Clarifies, diagnoses, and resolves customer order issues.
* Creates packets or other materials as required for sales fulfillment process.
* Prepares customer correspondence.
* Identifies and implements ways to improve overall level of service.
* Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
* Administers programs, e.g. customer referral program.
* May train others in office and customer service processes.
* May create purchase orders, process payments or process receipts.
QUALIFICATIONS:
* High school diploma or equivalent plus 1-3 years' work experience to include order processing work.
* Demonstrated word processing, spreadsheet and general computer skills.
* Strong phone etiquette & verbal skills to facilitate problem resolution.
* Intermediate writing skills.
* Able to determine customer needs and assist in resolving issues for assigned area.
* Knowledge of Products/Services.
* Persuasiveness.
* Time Management.
* Results orientation.

Pay Range:

$19.45 - $28.15

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. Availability of benefits may differ by site or position.

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, Dental and Vision Coverage

• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)

• Life Insurance

• Paid Time Off & Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Career Growth Planning & Nationwide Career Opportunities

**PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Newsweek's Statista’s 2023 “Most Trustworthy Companies in America.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.