Water Utility Customer Engagement and Training Specialist - Part-time

To solve complex challenges, you need to challenge the status-quo.

At GHD Advisory we are invested in creating sustainable commercial outcomes with clients driving change in water, energy and urbanization. 

Join a team committed to solving complex challenges across the value chain, from capital deployment to asset management, enabling resilience, growth and sustainability.

Together, we’ll help create a future for generations to come.

Who are we looking for?

We’re looking for a Water Utility Customer Engagement and Training Specialist to be the trusted voice on water infrastructure implementation. You’ll translate complex water system regulations and requirements into clear, actionable direction—developing and delivering training and educational materials to water system customers across multiple states. You’ll also assist in developing a defensible water system investment and schedule prioritization rationale, and the tools that support it, while strengthening GHD’s water quality education initiatives outside of Erie County.

You’ll pair that with developing meaningful educational curricula based on the future of sustainable water systems nationwide. From preparing compelling proposals and qualification statements to closely monitoring industry developments in Water Systems, Water Equity, and Affordability, you’ll help position GHD as a partner of choice. 

This is a part-time, as needed position based in Buffalo, NY. 

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

• Document Preparation: Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.
• Data Collection and Analysis: Use data from a wide range of sources to analyze key themes and identify possible impacts on the business and water customers.
• Information and Business Advice: Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
• External Communications: Develop and/or deliver a plan for significant aspects of external communications
• Stakeholder Engagement: Develop stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns to support the communication of business information and decisions.
• Personal Capability Building: Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Content Creation: Write and edit creative content for various target audiences in line with organizational brand guidelines to publish on websites and in print.
• Operational Compliance: Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.
• Client & Customer Management (External): Manage important client relationships with guidance from senior colleagues, or oversee relationship management with a group of more transactional clients and customers.

What you’ll bring to the team:

• Either a Bachelor of Science degree in Education, Public Relations, Communications, Finance, the Arts or 5+ years of experience in a similar field in lieu of this degree
• Ability to demonstrate the qualities required to communicate effectively with clients and community stakeholders

#LI-JK1

Salary Range: $51.00-$125.00 based on experience and location.

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.