Sr Client Services Consultant - Full-time

Location - Tampa: Florida or Aurora, IL Open to internals commutable to a MetLife office Role Value Proposition:  MetLife is leading growth in Specialty Market relationships.  We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization.  In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.  Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.    Job Description: The Sr. Client Services Consultant will be responsible for the end-to-end client experience for a block of Jumbo-sized PEO relationships that range from 10,000 to over 100,000 eligible members and have over $10M in annual premium. Functional Responsibilities:  * Overall accountability for client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams * Provides exceptional customer service to support ongoing customer delivery and client satisfaction. * Respond to customer needs proactively * Leads and participates in both customer- and internal-facing presentations and meetings. * Collaborates and acts as a liaison to assist with problem resolution and troubleshooting. * Participate in client account audits and strategic planning process. * Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems. * Perform other related duties as assigned or required. * Maintains awareness and knowledge of MetLife’s and competitors’ products and trends. * Provide mentorship, guidance and training to other team members Essential Business Experience and Technical Skills: Required: * High School diploma * Expert knowledge of group products, services and systems.  * Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once * Ability to consistently meet tight deadlines and work under pressure   Preferred: * Bachelor’s degree * 10+ yrs. related experience * Prior experience in the PEO industry * Extensive oral/written communication skills * Advanced problem solving and analysis * Expert knowledge of group products, services and systems  * Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.