Patient Rep II - Full-time

Hours: M-F 5:30am - 2:00pm - float position between our main campus registration areas and Eden Park Surgical Center.

JOB RESPONSIBILITIES

• Customer Service -  Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

• Revenue Cycle Support -  Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).

• Safety -  Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.

• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

MINIMUM JOB QUALIFICATIONS

• High school diploma or equivalent.

• 2+ years of work experience in a related job discipline.

PREFERRED QUALIFICATIONS

• Experience with Epic (scheduling/registration)

• High attention to detail and strong organizational skills

• Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency.

 

Primary Location

Burnet Campus

 

Schedule

Full time

 

Shift

Day (United States of America)

 

Department

Surgery Registration CBDI T

 

Employee Status

Regular

 

FTE

1

 

Weekly Hours

40

 

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$18.16 - $22.25

 

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  for more than 15 years 

• Consistently among the top 3 Children's Hospitals for  Funding 

• Recognized as one of   (2025), (2025) 

• One of the nation's  as noted by Fortune 

• Consistently certified as  

• A  as noted by the  

• Magnet® designated for the fourth consecutive time by the  

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability