Case Manager

Be a Champion for Veterans. Create Stability. Change Lives.

Case Manager - Veterans Housing Stability

Are you passionate about serving those who have served our country? Do you believe safe, stable housing is the foundation for a better future? As a Case Manager, you'll be on the front lines of preventing Veteran homelessness-guiding Veterans and their families from crisis to stability through compassionate support, practical resources, and meaningful advocacy.

This is more than a job. It's an opportunity to restore hope, build independence, and make a lasting impact every single day.

What You'll Do

Empower Veterans Through Case Management

• Provide comprehensive, strengths-based case management to Veterans experiencing homelessness or housing instability

• Review intake assessments and identify individualized service needs

• Develop and monitor Housing Identification, Stability, and Single Coordinated Care Plans

• Partner with participants to set goals, execute participation agreements, and plan for long-term success

• Create thoughtful discharge plans that connect Veterans to ongoing community support

Promote Housing Stability & Self-Sufficiency

• Deliver housing stability counseling and connect Veterans to rental assistance, subsidies, and housing programs

• Educate participants on tenant rights, fair housing laws, lease terms, budgeting, and home maintenance

• Support Veterans in navigating financial challenges and maintaining stable housing

Build Strong Community Connections

• Coordinate referrals and service linkages, including:

  • VA non-compensation benefits

  • Employment, education, and vocational services

  • Healthcare, childcare, and behavioral health services

  • Legal aid, protective payee services, and emergency assistance

• Arrange transportation support, including bus passes and scheduled pick-ups/drop-offs

Guide Financial Growth

• Provide financial counseling and help Veterans build realistic personal budgets

• Request temporary financial assistance with leadership approval to prevent housing loss

Ensure Excellence & Compliance

• Maintain accurate, timely, and complete documentation in HMIS and client case files

• Track progress, outcomes, and service delivery with attention to detail and compliance standards

• Perform other duties as needed to support program success

What Success Looks Like

• Veterans have clear, updated housing and care plans within 30 days of intake

• Case files are accurate, timely, and audit-ready

• Participants achieve housing stability and financial goals

• Veterans are quickly connected to essential community and VA services

• Services are delivered efficiently, compassionately, and on schedule

What You Bring

• Bachelor's degree in social services (required)
  OR an Associate's degree with 4-5 years of relevant case management experience

• At least 2 years of experience in case management, assessments, counseling, and life skills support

• Experience working with Veterans strongly preferred

• Experience serving individuals with SUD, COD, or homelessness is a plus

• Valid Wisconsin Driver's License, good driving record, and current auto insurance

Why Join Us?

• Make a real, visible difference in the lives of Veterans and their families

• Be part of a mission-driven team committed to dignity, respect, and lasting change

• Grow your skills while working in a role that truly matters

If you're ready to turn compassion into action and help Veterans build a stable future, we'd love to meet you.