Returns Specialist
•Today
| Verified Pay check_circle | Provided by the employer$21- $23 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Charlotte, North Carolina |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $3.65 per hour more than the average pay for similar jobs in your area.
$13.05
$18.35
$22.00
$28.46
About this job
Returns Specialist
Professional Experience: 5 Years
Primary Skills: Customer service, Data entry
Requirement Description:
You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns.
ESSENTIAL DUTIES:
Training and Experience
Salary: $21- $23/ hour (Depending on experience level)
Professional Experience: 5 Years
Primary Skills: Customer service, Data entry
Requirement Description:
You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns.
ESSENTIAL DUTIES:
- Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Client Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status
- Processes customer returns and property
- Enters data and orders
- Executes consignments
- Programming and Duplication
- Operates electronic boards
- EEPROM chips
- Micro SD cards
- Guided User Interfaces
- Operates electronic boards
- Receiving and Documentation
- Receives shipments from the dock and record RMA/SIT number in CRM system
- Inspects and matches contents of the box(es) with submitted paperwork
- Reports discrepancies to Returns Team Lead
- Completes documentation for all products to be returned to manufacturer or vendor
- Handling electrical components, installing, and uninstalling
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
- Performs other duties as assigned
Training and Experience
- Experience working in Returns and Consignment preferred
- Experience with Salesforce a plus
- Proven organizational skills and ability to meet targets, goals, timelines, etc.
- Excellent verbal and written communication skills
- Proficient in Computers including Microsoft Office
Salary: $21- $23/ hour (Depending on experience level)
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