Service Representative

Service RepresentativesPay Rate: 20.00 per hourLocation Worcester, MA - Hybrid6 month contract to hire

Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.

What's in it For You?

• Career Development: Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment with The Hanover.

• Compensation: $20.00/hour; averaging 38.75 hours per week, expectation is to convert to Hanover at a comparable salary.

• Flexible Schedule: Monday – Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday – Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training)

• Benefits: Yes, Randstad offers major medical insurance, dental and vision

Position Overview/Summary:

As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items.

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.

• This team primarily handles indexing several CSC Outlook mailboxes, makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests.

• Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.

• Provide timely, quality service to Agents, commercial policy holders, and vendors.

• May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests.

• Completes certificate of insurance and ID card requests within service level expectations.

• After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus.

Skills

• Customer Service (2 years of experience is required)

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.