Tenant Collections Specialist

Description:

Position Overview:

We are seeking a highly motivated and detail-oriented Tenant Collections Specialist to join our team. This role is essential in maintaining positive tenant relationships, ensuring timely rent payments, and representing our interests in tenant-related legal matters. The ideal candidate will have a strong background in tenant relations, collections, and legal procedures, with excellent communication and problem-solving skills.

Key Responsibilities:

• Tenant Relations: Serve as the primary contact for tenants regarding outstanding rent, security deposits, and other related matters.
• Collections Management: Proactively follow up on unpaid rent, promises to pay, and overdue accounts, ensuring timely resolution.
• Security Deposits: Manage inquiries and disputes regarding security deposits in compliance with applicable laws and company policies.
• Legal Representation: Represent the company in small claims court, mediations, and agreements concerning tenant-landlord disputes. These instances will predominantly take place in Camden County, Burlington County, Monmouth County, and Gloucester County.
• Mediations & Agreements: Facilitate and negotiate resolutions to disputes, ensuring outcomes align with company objectives and legal standards.

Requirements:

• Strong conflict resolution skills.
• Familiarity with landlord-tenant laws and small claims court procedures.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience using Appfolio or a similar property management software
• Reliable transportation - applicant must be willing to travel 4-5 times per month to mediations and small claims court in Camden County, Burlington County, Monmouth County, and Gloucester County.