Customer Success Representative

About the Role:

Quality Enclosures, Inc. is seeking a motivated Customer Service Representative to join our growing team. In this role, you will be the bridge between customers and our production team, helping answer questions, enter orders, and ensure customers receive the right products on time. This is an excellent opportunity for someone who enjoys problem-solving, communication, and learning. We provide full training to learn new processes, tools, and product knowledge in a supportive environment. 

Responsibilities: 

• Respond to customer inquiries via phone, email, and ticketing system
• Provideaccurateproduct, pricing, and order information
• Enter and update customer orders and requests
• Follow up on open items and ensuretimelyresolution
• Track open orders, backorders, and replacements
• Escalate customer concerns or delays when necessary
• Coordinate with Production, Logistics, Engineering, and Sales teams
• Maintain organized records of customer interactions and orders
• Contribute to improving processes and customer experience
• Answer incoming company calls andassistat front desk as needed

Qualifications: 

• 1–3 years of customer service or administrative support experience (preferred)
• Strong verbal and written communication abilities
• High attention to detail and data accuracy
• Ability to manage multiple tasks and customer requests
• Professional, patient, and solutions-oriented mindset
• Comfortable learning computer-based systems and tools
• High School Diploma or GEDrequired

Preferred Experience (not required): 

• Manufacturing,logistics, or glass/shower enclosure industry experience
• B2B customer service experience

Benefits: 

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s): 

• Are you able to type quickly and accurately?
• Do you have experience in a fast-paced work environment?