Program Support Navigator - Full-time

JOB TITLE:  CSC Program Support Navigator                                                 

REPORTS TO: CSC Case Management Coordinator       

POSITION SUMMARY:  

The Program Support Navigator supports youth who participate in all CHF programs offered at the Orlando Center. The Program Support Navigator provides direct supervision, case management services, and help facilitate and support the day-to-day operations and duties of the center including triage of door and phones, assessing safety, preventing and de-escalating crises, upholding program policy and procedure, documentation, and light cleaning. This position utilizes strengths-based, harm reduction framework, using trauma-informed practices and value working within a multi-disciplinary team to create a safe inclusive environment for all.

 ESSENTIAL FUNCTIONS:

1. Build rapport with youth and act as a positive role model and safe adult while maintaining and facilitating healthy boundaries. 
2. Provide welcoming, engaging, and professional presence in the Welcome Center this includes answering and responding to incoming calls, gathering information, resources and referral inquiries.
3. Serve as the Welcome Center point of contact doing triage via the phones and for youth who walk-in for services (i.e. providing basic needs items, food, hygiene supplies, referrals, etc.). 
4. Provide individualized, youth-driven case management using a Housing First approach for youth who are unstably housed, staying in places not meant for habitation, or residing in scattered-site apartments. Complete internal and external referrals to support youth in meeting their individualized needs and conduct follow-up on referrals in collaboration with the multi-disciplinary team. Deliver services that guide and advocate for youth in planning future goals, setting attainable objectives, and developing decision-making skills to overcome barriers. Additionally, assist clients in building money management skills by creating financial budgets, ensuring monthly bills are paid, supporting savings plans, and teaching participants how to maintain their own financial accounts.
5. Provide support, encouragement, and accountability to youth in their daily activities to fulfill their individualized treatment plan. Assists with weekly monitoring of participant’s apartments for optimal maintenance, cleanliness, safety, and security. Help youth develop and reinforce awareness of safe living, cooking, and housekeeping practices.  Prepare youth and families for transition so they can maintain and build upon their plan achievements. 
6. Drive company vehicles to escort youth to and from activities, hospital visits, school, and various other appointments, etc.
7. Ensure that case management services are in a culturally competent manner according to CHF Mission, Principles, and Core Values.  
8. Maintain consistent communication with the multidisciplinary team by preparing clear and accurate documentation in ETO and HMIS systems by the end of each workday (e.g., case records, incident reports) and ensure HUD compliance. Share pertinent information with team members and youth throughout each shift, by actively participating in shift transitions and youth reviews. 
9. Communicate with CHF team members and the Continuum of Care’s Youth Coordinated Entry System (CES) to ensure a continuum of services. Complete navigation and diversion assignments with youth as directed by CES.
10. Supervise youth, maintain order, and exercise appropriate judgment while on shift to ensure the safety of youth and team members. Assist youth in emergencies as directed by supervisor. Defuse physical and verbal confrontation with youth, using appropriate verbal de-escalation techniques.
11. Complete the shift checklist to ensure the center is prepared for the next shift. 

 JOB REQUIREMENTS:

EDUCATION:

Bachelor’s degree in human services or related field preferred or equivalent experience in residential program.   

EXPERIENCE:

Minimum of 1-2 years’ working experience required, experience working with youth ages 18-24 preferred.

SCHEDULE:

Wednesday, Saturday 8a-6p, Thursday, Friday 9a-7p. Flexibility is required. 

SKILLS:

Must be well organized and have excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Must have strong customer service skills. Must have demonstrated ability to maintain order and exercise appropriate judgement in crisis situations. Must be a self-starter and team player with the ability to work with others while communicating respect, mutual support, honesty, and caring to all youth and team members.  Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required.

TRANSPORTATION:

Valid FL driver’s license and good driving record, required.     This position  transport youth and team members if required using agency transportation.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 25 lbs. on occasion, bend, sit and stand for prolonged periods of time.  

 SUPERVISORY DUTIES 

 This position does not perform supervisory duties

EQUIPMENT USED:

Must be able to utilize basic word processing, email, and internet programs.