Customer Service Representative

Job Summary:

Cemstone® has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper midwest. Our reputation is reflected in the structures we’ve helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 years!

What You’ll Do:

Provide effective customer service and dispatch support through in-depth knowledge of company products, programs and services. 

Essential Duties and Responsibilities:  

• Talk with customers by phone and enter data into computer system.

• Solicit future orders from customers and enter orders into computer system. 

• Negotiate with customers’ acceptable delivery times to prevent lost orders.

• Document customer complaints and forward to Dispatch Manager and/or Sales Representative.

• Assist Dispatch Manager in tasks as required.

Requirements:

• High School Degree or General Education Degree (GED).

• Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

Pay: $20.00-$24.00 per hour

Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Retirement Plans

• Paid Time Off

• Wellness Program

• Education Assistance

• Employee Assistance Program

We are proud to be an Equal Opportunity Employer. We recognize that a diverse

workforce is essential and strongly encourage qualified women, minorities,

individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve.