Float Patient Service Representative PRN (As Needed)

Float Patient Service Representative PRN

Looking to elevate your career? Join us!

Work Location: Glendale, Paradise Valley, Phoenix Central, and Chandler

Work Hours: PRN/As Needed: Availability to help cover PTO during the week for various shifts (7a-5:00pm) and some Saturdays a month from 7:45am-12:00pm

 

The Patient Service Representative is responsible for acting as the first point of contact for patients by

greeting, gathering information, registering and posting payments. This position is critical to Solis

Mammography: by providing outstanding patient care and maintaining the flow of the center, the

Patient Service Representative impacts the profitability of the organization.   

 

Department Highlights:

• Work closely with clinical staff and leadership in a supportive, team-oriented setting.
• Serve as the first point of contact and provide a welcoming, compassionate, and professional patient experience.
• Support multiple locations, problem-solve in real time, and contribute to consistent, high-quality care.

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Here is what you will need:

• High School diploma;
• Two years of healthcare registration or customer service experience preferred;
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

 

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
• requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

 

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!