General Manager

Position Overview

The General Manager (GM) is responsible for overseeing all aspects of Aspasia Coffee and Bake Shop, including both Front-of-House (FOH) and Back-of-House (BOH) teams. The GM ensures operational excellence, financial performance, team development, and the delivery of an outstanding guest experience.

Key Responsibilities

Operations & Management

• Oversee daily caf operations, ensuring smooth workflow between FOH and BOH.
• Manage inventory, ordering, and supply costs to control expenses.
• Maintain compliance with food safety, sanitation, and health regulations.
• Ensure caf is clean, safe, and fully operational at all times.

Financial Management

• Monitor and achieve revenue, labor, and cost targets.
• Prepare daily, weekly, and monthly reports on sales, expenses, and labor.
• Assist in budgeting, forecasting, and financial planning.

Team Leadership & Development

• Recruit, train, and supervise FOH and BOH staff.
• Foster a positive, professional, and collaborative work environment.
• Conduct performance evaluations and provide coaching to enhance team performance.
• Schedule staff efficiently to meet operational needs and maintain labor budgets.

Guest Experience

• Maintain exceptional guest service standards.
• Address customer concerns or complaints promptly and professionally.
• Ensure team consistently delivers a warm, welcoming atmosphere.

Marketing & Community Engagement

• Support local marketing initiatives and promotional events.
• Build strong community relationships to increase brand awareness and loyalty.

Qualifications

• Minimum 35 years of restaurant management experience in breakfast/lunch cafs, casual dining, or fast-casual concepts.
• Proven leadership and team-building skills.
• Strong understanding of financial statements, budgeting, and cost control.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours including weekends and holidays.
• Passion for food, coffee, and creating memorable guest experiences.

Preferred

• ServSafe Manager certification.

Compensation & Benefits

• Competitive salary plus performance-based bonus.
• Paid time off, holiday pay, and employee discounts.

• Medical, dental, vision, and life insurance
• 401(k)
• Referral program